Customer Quotation Specialist

Job Description

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!

The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Service Representatives, Customer Quotation Specialists, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Customer Service Lead (Life Safety).

Job Summary: As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com.

Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization.

This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience.

What you will do:

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1. Process sales orders and transactions based on customer requests.
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2. Review order status to ensure accuracy and drive proactive customer outreach.
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3. Provide accurate quotes based on customer requirements in a timely manner.
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4. Responsible for order revisions and expedites of orders.
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5. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com.
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6. Contract management of platform and cellular subscriptions.
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7. Ensure continual improvement of quoting process by providing recommendations for improvements in processes and systems.
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8. Communicate with other areas of the company with regards to customer questions and concerns.
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9. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience.
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10. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement.
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11. Performs other job duties as assigned.
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We want someone who displays:

Action-Oriented Curiosity : You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

Collaboration : You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment : You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability: You take responsibility for your actions, and you deliver on your commitments.

Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives

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1. Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs.
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2. Identify and recommend at least one improvement per quarter, contributing to a more efficient and customer-friendly system.
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3. Support building and maintaining training documentation for position.
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4. Increase sales by effectively upselling and cross-selling products and services.
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5. Maintain accurate customer records and transactions within CRM - Salesforce.
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6. Achieve answer rate and call log rate within department KPI.
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7. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests.
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8. Ensure accurate pricing on purchase orders, quotes and time of order entry. Accuracy is key to ensure on time payment from customers.
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9. Help maintain the sales pipeline by maintaining win/loss on opportunities when quotes are approved within CRM.
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Job Skills

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• Strong interpersonal and communication skills
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• Demonstrate your passion for gaining new skills
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• Proven ability to problem-solve
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• Strong active listening and empathy skills
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• Patience and composure under pressure
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• Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
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• Strong ability to build relationships with customers
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• Ability to use Outlook and Microsoft based programs
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Qualifications

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• Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred.
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• A minimum of 3 years of customer service or inside sales experience.
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Who is AVIRE?

AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual’s unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.

AVIRE is part of the Halma group ( Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.

Avire is an equal opportunity employer.

Benefits

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• Competitive base salary
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• Participation in the company bonus plan
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• Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
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• Paid time off
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• Professional Development training opportunities
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