Event & Operations Manager

DESCRIPTION

The Kona Ice Event & Operations Manager is responsible for leading day-to-day operations across our fleet of Kona Ice entertainment vehicles , including team leadership, event coordination, hub operations, inventory management, and customer experience.

This role blends:

• Operations leadership

• Hub and logistics management

• Event coordination

• Community engagement

Key Responsibilities

Team Leadership

• Hire, train, and develop Kona Ice drivers and event crew

• Foster a positive, high-energy team culture

• Create schedules and ensure proper staffing for events

• Coach team members to deliver excellent customer service

• Conduct performance feedback and team training

Event & Operations Management

• Coordinate daily truck routes and event logistics

• Ensure trucks are fully stocked and ready before events

• Oversee event setup, service flow, and breakdown

• Monitor event performance and sales results

• Support relationships with schools, sports leagues, and community partners

Operations Hub & Logistics Management

• Oversee operations hub organization and operational readiness

• Manage inventory including syrups, cups, spoons, napkins, and supplies

• Ensure trucks are properly stocked and staged for events

• Coordinate receiving and storage of inventory shipments

• Maintain inventory levels and reorder supplies as needed

• Ensure operations hub cleanliness, safety, and efficiency

• Organize truck restocking and post-event inventory reconciliation

• Assist with equipment maintenance and operational readiness of trucks

Fleet Management

• Ensure trucks are clean, organized, and operational

• Track vehicle maintenance and service needs

• Coordinate minor equipment repairs and preventative maintenance

• Maintain operational readiness of machines, freezers, and equipment

Customer Experience & Community Engagement

• Deliver fun, engaging customer experiences at events

• Represent Kona Ice professionally in the community

• Build relationships with schools, youth sports leagues, event organizers, and local businesses

• Help grow Kona Ice's presence across the region

Ideal Candidate

You are:

• Energetic and positive

• Highly organized and detail oriented

• Comfortable leading a team

• Able to manage multiple moving parts simultaneously

• Comfortable working both in the operations hub and at events

• You thrive in a fast-paced environment where every day is different.

Qualifications

Preferred qualifications:

• 2+ years leadership or operations management experience

• Experience in hospitality, food service, retail, logistics, or operations management

• Strong organizational and scheduling skills

• Excellent interpersonal and communication skills

• Valid driver's license with clean driving record

• Ability to work weekends and seasonal peak periods

Physical Requirements

• Ability to drive Kona Ice entertainment vehicles

• Ability to lift 30-50 lbs of product or supplies

• Ability to stand for extended periods during events

• Comfortable working outdoors and in a warehouse environment

Compensation & Benefits

• Competitive salary

• Performance-based incentives

• Leadership growth opportunities

• Fun, energetic work environment

• Free Kona Ice

Why Join Kona Ice?

This isn't a typical operations job.

You'll help bring joy to schools, fundraisers, sports events, and community gatherings while leading a team that loves what they do.

If you enjoy leading teams, organizing operations, and creating memorable experiences , we'd love to meet you.

REQUIREMENTS

Kona Ice is one of the fastest-growing mobile food franchises in the United States, bringing fun, flavor, and community engagement to schools, sports tournaments, festivals, and neighborhood events.

Our trucks deliver more than shaved ice-we deliver energy, smiles, and unforgettable experiences .

We're looking for a high-energy, people-first manager to lead daily operations, develop our team, and help grow our presence across the North Phoenix and Scottsdale communities.