Customer Service Representative

divh2Customer Service Representative/h2pStore 49 - Thurmont, MD/ph3Overview/h3pLevel Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales/ph3Description/h3pJob Summary:/ppThe Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being Fast, Fresh and Friendly. The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management./ppPrincipal Duties and Responsibilities:/pulliProvide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer./liliRespond to all customer requests in a timely manner./liliSupport and follow all safety and security initiatives./liliEnsure proper cash handling with the operations of the POS and cash bank procedures./liliAdhere to all store operations procedures, policies and guidelines./liliProperly execute up-selling initiatives and provide a value to the customer./liliFollow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience./liliReplenish product and supplies, while keeping the store in the highest quality stocked position at all times./liliEffectively communicate with store management and team members./liliComplete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management./liliAdhere to all Food Service Program procedures, standards and sanitation requirements./li/ulh3Qualifications/h3pMinimum Knowledge, Skills and Abilities:/pulliMust be at least 18 years old/liliStrong focus on customer service and working with people/liliStrong commitment to teamwork/liliStrong communication skills, including the ability to professionally communicate verbally to customers/liliEthical, honest, trustworthy, respectful, compassionate, supportive and patient/liliFlexible and adaptable to change/liliAbility to handle difficult situations professionally/liliAbility to lift up to 50 lbs./liliReliable transportation/liliAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required./li/ulpWorking Conditions:/pulliRetail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products./liliSpends the majority of the shift standing with frequent bending and lifting./liliIn inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations/li/ul/div