IT Help Desk Support

Helpdesk Support Level IIOur client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.Duties & ResponsibilitiesEnd-User assistancePoint person with Windows Desktop related issuesAssist with Windows ServersMonitors alert systems and take appropriate action as per guidelines.Ability to use various messages in an event log to affect repairs.Receive escalated service requests requiring an enhanced response.New User On-boardingNetwork Services and Equipment InstallationLAN/WAN Installation and Maintenance SupportNetwork Hardware Support and InstallationDoor card access, wander guard, lighting, HVACQualifications & RequirementsThree (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user supportHistory of network and firewall administration (Sonicwall & Meraki).Basic knowledge of network, server, and workstation troubleshooting knowledge.Excellent customer service skills (courteous, tactful, and professional demeanor).Excellent written and verbal communication skills, with experience presenting to groups.Reliable work ethic.A willingness to learn and grow