Membership Experience Coordinator

Job Description

Job Description

MISSION STATEMENT
The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has mentors and champions in life.

ORGANIZATION STRUCTURE AND INTERFACES
Position Reports to: General Manager or Unit Director
Primary Interfaces: Youth, Parents, Program Staff, General Manager, Operations Team
Hours: 23 – 25 hours/week MUST BE ABLE TO ACCOMMODATE AND PROVIDE AN OPEN/CONSISTENT M-F SCHEDULE unless otherwise approved.
Daily Hours Include: 1:30 - 6:00PM and THURSDAYS/MINIMUM DAYS 12:30PM -6:00PM

Position Description: 
The Member Experience Coordinator is a high visibility position and requires a positive attitude and accurate skills. The Member Experience Coordinator is responsible for the reception area (front desk) at the club. Duties include greeting guests in a friendly, professional manner, answering phone calls, assisting guests with questions regarding the Boys & Club programs and services, entering membership information into membership management system and charging for services performed.

Key Roles & Responsibilities 
1. Commitment to Safety

• Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
• Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.
• Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
• Complete training and participate in all Emergency Preparedness protocols including drills and communication practices.

2. Acknowledge and greet all visitors. Issue visitor badges when needed.
3. Accurately enter membership information in membership management database and maintain membership accounts.
4. Answer phone and accurately take messages.
5. Provide detailed descriptions of Boys & Girls Club programs, services, facility features and hours of operation.
6. Check mail and accurately distribute.
7. Maintain a clean, safe, and well-organized work area by complying with procedures, rules, and regulations.

Job Skills & Requirements
• Must possess basic math and money handling skills
• Excellent communication and customer service skills
• Proficient with database programs; knowledge of My Club Hub preferred
• Ability to maintain a pleasant demeanor in a fast-paced setting
• Time management, planning, and organization skills.
• Must pass Live Scan (criminal background check via fingerprinting).
• CPR & Basic First Aid certified preferred (provide proof upon interview)
• Bilingual preferred (English/Spanish)

Benefits:
1. Employee Assistance Program
2. Professional Development

Physical Requirements:

This position may require the ability to sit, stand, walk, bend, or reach as needed, and to lift, carry, push, or pull objects up to 50 lbs. Employees must have the dexterity, coordination, vision, and hearing necessary to perform job tasks safely and accurately.

DISCLAIMER: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization’s Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years. 

Monday, Tuesday, Thursday, Friday: 1:30 PM-6:00 PM
Thursdays/Minimum Days 12:30PM -
6:00PM
MUST BE ABLE TO ACCOMMODATE AND PROVIDE AN
OPEN/CONSISTENT M-F SCHEDULE