Resident Services Coordinator (Families)

Job Description

Job Description

Job Description: Resident Services Coordinator (Families)

Job Title: Resident Services Coordinator (Families)

Location: San Francisco -- Main Office, Dunleavy Plaza, Maria Alicia, Plaza del Sol

Department: Resident Services Department

Reports To: Program Manager, Resident Services

Job Status: Full-time, Nonexempt

Compensation: $29.00/hour to $32.00/hour, DOE; medical, dental, vision & retirement plan

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Summary:

The Resident Services Coordinator at Mission Housing Development Corporation will provide a vital role in engaging supportive housing residents and providing services to help them retain housing, develop and achieve attainable housing-focused goals. The Resident Services Coordinator also supports behavioral changes which reduces mental health symptoms and improve daily function. In addition, the role of the Resident Services Coordinator will be to facilitate linkage to community resources, 3rd party contracted partners for residents as needed and care navigation services.

Essential Functions:

Community Resources

• Identifies the strengths of residents for asset-building and personal development as well as their needs for supportive services.
• Researches, identifies, and links residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance. SSI, Medicare, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
• Establishes relationship with, maintains and also follows up with community service providers.
• Works closely with Property Management staff to identify specific supportive needs as related to lease violations and household stability - in addition with following up and updating supervisors on the outcome of any referrals provided to Resident Services Coordinator.
• Compiles information and eligibility requirements for neighborhood and City-wide resources.
• Organizes community resource displays with information and applications.
• Assists with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing.
• Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events (i.e., annual on-property community activities, Carnaval, Sunday Streets, fundraisers, etc.) – as needed or assigned, during or outside regular business hours.

Program Efficacy & Efficiency

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; provides activities for community building and empowerment.
• Assesses barriers facing the clients and develop a case plan; creates and tracks service plans; coordinates individualized planning with clients to meet short- and long-term needs.
• Provides service linkages and support systems to ensure identified needs are met.
• Provides ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events, as well as ongoing support such as: assists residents, gathering all documentations which would keep households in compliance with management/good standing; assists residents for annual rectification/appointments/following up on outstanding action items and/or any other issues regarding housing stability and housing reasonable accommodation.
• Provides ongoing support to residents who need to be assisted by Eviction Defense Collaborative, Bay Area Legal Aid, Open Door Legal, Housing Rights Committee, back rent referrals and personal finance support by San Francisco Smart Money Coaching.
  • Prepares and submits all necessary program documentation by Mission Housing and external agencies as required.
  • Assists in and/or provides crisis intervention and follow-up (including but not limited to child abuse or adult abuse and domestic violence reporting), implements mandated reporting policies and procedures.
  • Prepares group and one-on-one services to residents and supports community-building activities at assigned properties, provides services using harm reduction principles.
  • Works with the residents to support independent living and personal and professional goals.
• Assists resident in the event of any emergency such as fires or floods (e.g., American Red Cross).
• Provides crisis intervention, conflict resolution and de-escalation services.
  • Participates in team meetings, staff meetings, department meetings, networking meetings and organizational work groups.
  • Develops and facilitates groups and community building activities.
  • Provides back-up coverage for other Resident Services staff.

Programs and Activities

• Explores and provides on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health issues, financial literacy, family Activities, computer training, job searching, and other life skills.
• Sets up office hours at each of buildings and advertises office hours for residents to meet with and request referrals.
• Recruits and supervises volunteers to assist with programs.
• Assists residents in building informal support networks with other residents, family members, and friends.
• Creates opportunities for residents to get involved with community activities.
• Coordinates resident training for leadership roles, such as developing and implementing beneficial programming.
• Organizes onsite community-building events.
• Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate.
• Produces a monthly calendar of events and activities.
• Provides back-up coverage for other Resident Services staff and other programs and activities such as community food pantries, outreach campaigns, social gatherings, networking meetings, and any other kind of support.
• Performs other duties as assigned by supervisors and as required by any regulatory agreements, grants and/or Letter of Cooperation (LOC) with partners.

Administration

• Accurately completes and submits timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department.
• Submits accurate monthly reconciliations to accounting department in a timely manner.
• Conducts surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve.
• Creates monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable.
• Responsible for maintaining a current and updated outlook calendar of activities at assigned sites.
• Maintains thorough resident files on all work performed, follows up and documents outcomes.
• Attends appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.

**Disclaimer:  The employer reserves the right to change or assign other duties including rotating sites if necessary. 

Minimum Qualifications:

• Bachelor’s degree in related field or 2 years of experience in community services coordination and social service.
• Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds.
• Experience working with and serving homeless population, diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults.
• Team Player, Enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents.
• Professional commitment to the mission of Mission Housing Development Corporation.
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments.
• Excellent reading, writing and verbal communication skills.
• Demonstrates solid judgment, discretion, and problem-solving skills when working with families and students.
• Effectively uses Outlook, Zoom, Microsoft Office Suite, One System and other technology tools to support interactions with peers, partners and supervisor.
• Offers exemplary customer service and responsiveness to residents.
• Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services.
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations.
• Case Management ethics, HIPAA, Programmatic standards of operation and client focused ideology.
• Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco.
• Ability to maintain confidentiality of sensitive information a must.
• Ability to follow through and complete job duties when assigned in a timely manner.

Preferred Skills:  

- Bi-lingual in Spanish and or additional languages  

Physical Demands:  

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  
• Ability to lift up to 25lbs.  
• Must be willing to travel from various sites.  
• Ability to handle a significant level of stress.  
• Responsible to set up and clean up facilities utilized for events with occasional lifting, bending, pushing, pulling, standing, and kneeling.  

Work Environment: 

• The employee is occasionally required to stand, walk and drive.  
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites.  

About Mission Housing: 

Mission Housing Development Corporation is a private nonprofit housing developer founded in 1971. Mission Housing's mission is to strengthen communities and build equity by creating and preserving service-rich affordable housing. We own 40 affordable housing buildings serving 3,500 families, seniors, and formerly unhoused San Franciscans. Mission Housing's vision is vibrant communities where everyone has secure, affordable, and sustainable housing.   

Mission Housing is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities.  Please let us know if you need any reasonable accommodations. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   

Please let us know if you need any special accommodations.   

Mission Housing is a drug-free workplace as required by the “Drug-Free Workplace Act of 1988.”