TEMP-Technical IT Support (Lifetime Learning)

Job Title: TEMP-Technical IT Support (Lifetime Learning) Location: Atlanta, Georgia Regular/Temporary: Temporary Full/Part Time: Full-Time Job ID: 300383 About Us Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work‑life balance and is aware that attracting faculty may require meeting the needs of two careers. Georgia Tech is a top‑ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top‑ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech’s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: Students are our top priority. We strive for excellence. We thrive on diversity. We celebrate collaboration. We champion innovation. We safeguard freedom of inquiry and expression. We nurture the wellbeing of our community. We act ethically. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. Location Atlanta, GA Department Information – College of Lifetime Learning The Georgia Tech College of Lifetime Learning is a research‑driven academic college advancing learning across the full arc of life. We integrate academic rigor, workforce‑aligned learning, and flexible pathways to serve learners at every stage, from early exploration through advanced study and professional reinvention. Founded in 2024, the College is redefining education for a world of constant change. Traditional degree models alone are no longer sufficient for careers, technologies, and communities that evolve continuously. Our work focuses on designing and studying learning systems that adapt over time, supporting individuals as they grow, shift roles, and navigate repeated transitions across their lives. Through research, teaching, and engagement, we advance the science and practice of learning systems to better understand how people learn most effectively and how education can remain relevant, accessible, and connected to real‑world outcomes. This work informs undergraduate and graduate degrees, non‑credit credentials, and professional learning experiences that emphasize stackable pathways, learner agency, and reduced friction. As part of a leading public research university, the College positions Georgia Tech as a global leader in lifetime learning. Faculty and staff contribute to a mission‑driven environment focused on real‑world impact, interdisciplinary collaboration, and building a learning society prepared for what comes next. Job Summary Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with unit management, faculty, and staff, advise and counsel users and other support personnel, and will not supervise any staff. Responsibilities Job Duty 1 – Install, maintain and upgrade workstation and peripheral hardware and software. Job Duty 2 – Analyze and resolve workstation, application, and server related problems. Job Duty 3 – Update desktop software/applications; maintain documentation on installed applications. Job Duty 4 – Provide users with assistance in working in specific applications. Job Duty 5 – Participate in development of standard operating procedures. Job Duty 6 – Perform other duties as assigned. Required Qualifications Educational Requirements: Associate’s Degree, Technical Diploma or equivalent combination of education and experience. Required Experience: Up to two years of job‑related experience. Knowledge, Skills, & Abilities This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual’s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. A successful candidate must be able to pass a background check. Please visit: Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P‑Card). This position will not travel. This position does not require security clearance. Background Check Position of Trust (no MVR or Credit) + Education #J-18808-Ljbffr Georgia Tech