Front of House Team Member

Job Description

Job Description

Description:

Front of House (FOH) Team Member

Location: Phoenix Sky Harbor International Airport

Position Type: Full-Time / Part-Time

Reports To: Store Lead/ Shift Lead

Compensation: Hourly + Bonus

Position Summary

Join our team and help travelers take off with a great experience. Our Front of House (FOH) Team Members are the first smile travelers see before they sprint to their gate, settle in for a layover recharge, wait for a loved one, or a fellow member of the airport ecosystem on a quick lunch break. This role floats between barista, cashier, and cocktail prep, making you the café equivalent of a top-tier frequent flyer: flexible, fast-moving, and cool under pressure. In this airport environment, you’ll interact with guests from all over the world and make someone’s day in as little as 30 seconds.

If you’re team-oriented, energetic, and love a non-traditional environment, this role is your runway.

Locations we operate in Phoenix Sky Harbor International Airport:

The Refuge Coffee Food and Wine (Terminal 4, B9)

FLT Club Coffee Food and Wine (Terminal 4, Pre-Security)

Garrett Popcorn Shop (Terminal 4, A gates) - no coffee/cafe experience needed

Phoenix Magazine Cafe + Market (inside the Rental Car Center) - no alcohol served

Key Responsibilities

Guest Experience & Service

• Greet guests with genuine enthusiasm and keep the energy high, the kind of energy that cuts through travel fatigue
• Deliver fast, friendly, polished service that leaves guests smiling 
• Use strong product knowledge and suggestive selling to elevate the guest experience.
• Manage high-volume guest flow with a calm, confident approach.

Barista Duties

• Craft excellent espresso drinks and coffee beverages with speed and consistency.
• Operate espresso machines and brewing equipment like a pro.
• Ensure drinks meet recipe, flavor, and presentation expectations, we take no shortcuts on quality.

Cash Handling & POS

• Process transactions quickly and accurately to keep the line moving.
• Handle cash and digital payments with precision.
• Maintain a welcoming and organized counter area.

Cocktail Preparation

• Prepare beer, wine, and simple or signature cocktails with accuracy and professionalism.
• Check IDs and follow all alcohol service requirements.
• Keep the bar stocked, clean, and ready for takeoff.

Food Service Support

• Assemble and deliver made-to-order food items promptly.
• Follow all food handling, sanitation, and safety standards.

Cleanliness & Operations

• Maintain a clean, polished, guest-ready environment at all times.
• Restock supplies so the team never hits turbulence mid-shift.
• Follow opening, mid-shift, and closing procedures with consistency.
• Support teammates to ensure the entire café runs smoothly, no one flies solo.

What We’re Looking For

• A team-oriented individual who thrives in any environment, high-energy environment.
• Someone who enjoys creating quick, memorable guest interactions, especially for people who may only be in your world for a minute or two.
• A positive, upbeat personality with a passion for great coffee, great cocktails, and great hospitality.
• An individual who adapts quickly and can stay cool when the line feels like a full terminal.

Qualifications

• Experience in hospitality, coffee, bartending, or customer service is a plus.
• Strong multitasking abilities and comfort working with urgency.
• Reliable, punctual, and dedicated to delivering a consistent guest experience.
• Must be able to stand for extended periods and lift up to 30 lbs.
• Must meet age requirements for alcohol service and obtain all required food/alcohol certifications.
• Must be able to pass airport badging requirements (fingerprinting and background check).

Benefits

• Competitive hourly wage + tips
• Employee discounts
• Flexible scheduling
• Growth and cross-training opportunities
• Fun, fast-paced team culture in a one-of-a-kind workplace
• Medical, dental and vision available for full time employees
• Pension Plan vested after 1 year of employment