Front of House Team Member
TMG Services LLC
Job Description
Job Description
Description:
Front of House (FOH) Team Member
Location: Phoenix Sky Harbor International Airport
Position Type: Full-Time / Part-Time
Reports To: Store Lead/ Shift Lead
Compensation: Hourly + Bonus
Position Summary
Join our team and help travelers take off with a great experience. Our Front of House (FOH) Team Members are the first smile travelers see before they sprint to their gate, settle in for a layover recharge, wait for a loved one, or a fellow member of the airport ecosystem on a quick lunch break. This role floats between barista, cashier, and cocktail prep, making you the café equivalent of a top-tier frequent flyer: flexible, fast-moving, and cool under pressure. In this airport environment, you’ll interact with guests from all over the world and make someone’s day in as little as 30 seconds.
If you’re team-oriented, energetic, and love a non-traditional environment, this role is your runway.
Locations we operate in Phoenix Sky Harbor International Airport:
The Refuge Coffee Food and Wine (Terminal 4, B9)
FLT Club Coffee Food and Wine (Terminal 4, Pre-Security)
Garrett Popcorn Shop (Terminal 4, A gates) - no coffee/cafe experience needed
Phoenix Magazine Cafe + Market (inside the Rental Car Center) - no alcohol served
Requirements:Key Responsibilities
Guest Experience & Service
- Greet guests with genuine enthusiasm and keep the energy high, the kind of energy that cuts through travel fatigue
- Deliver fast, friendly, polished service that leaves guests smiling
- Use strong product knowledge and suggestive selling to elevate the guest experience.
- Manage high-volume guest flow with a calm, confident approach.
Barista Duties
- Craft excellent espresso drinks and coffee beverages with speed and consistency.
- Operate espresso machines and brewing equipment like a pro.
- Ensure drinks meet recipe, flavor, and presentation expectations, we take no shortcuts on quality.
Cash Handling & POS
- Process transactions quickly and accurately to keep the line moving.
- Handle cash and digital payments with precision.
- Maintain a welcoming and organized counter area.
Cocktail Preparation
- Prepare beer, wine, and simple or signature cocktails with accuracy and professionalism.
- Check IDs and follow all alcohol service requirements.
- Keep the bar stocked, clean, and ready for takeoff.
Food Service Support
- Assemble and deliver made-to-order food items promptly.
- Follow all food handling, sanitation, and safety standards.
Cleanliness & Operations
- Maintain a clean, polished, guest-ready environment at all times.
- Restock supplies so the team never hits turbulence mid-shift.
- Follow opening, mid-shift, and closing procedures with consistency.
- Support teammates to ensure the entire café runs smoothly, no one flies solo.
What We’re Looking For
- A team-oriented individual who thrives in any environment, high-energy environment.
- Someone who enjoys creating quick, memorable guest interactions, especially for people who may only be in your world for a minute or two.
- A positive, upbeat personality with a passion for great coffee, great cocktails, and great hospitality.
- An individual who adapts quickly and can stay cool when the line feels like a full terminal.
Qualifications
- Experience in hospitality, coffee, bartending, or customer service is a plus.
- Strong multitasking abilities and comfort working with urgency.
- Reliable, punctual, and dedicated to delivering a consistent guest experience.
- Must be able to stand for extended periods and lift up to 30 lbs.
- Must meet age requirements for alcohol service and obtain all required food/alcohol certifications.
- Must be able to pass airport badging requirements (fingerprinting and background check).
Benefits
- Competitive hourly wage + tips
- Employee discounts
- Flexible scheduling
- Growth and cross-training opportunities
- Fun, fast-paced team culture in a one-of-a-kind workplace
- Medical, dental and vision available for full time employees
- Pension Plan vested after 1 year of employment
Vacancy posted 19 days ago
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