Product Support Specialist

Expertise in diesel technologies Product Support Specialist (Master) Load & Haul, Any U.S. Location Sandvik Mining has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. Job Description Summary The Product Support Specialist - Underground Load & Haul serves as the Sales Area Subject Matter Expert (SME) for underground loading and hauling equipment. The role provides advanced technical support, product application expertise, and operational guidance for Sandvik underground loaders, haul trucks, battery-electric vehicles (BEVs), automation systems, and related technologies. The specialist acts as the primary technical liaison between customers, Sales Area teams, and Product Lines to resolve complex equipment issues, improve equipment performance and reliability, support new product introductions, and drive customer productivity and fleet optimization initiatives. The position plays a key role in strengthening customer relationships by delivering technical leadership, developing training programs, supporting fleet transitions, and ensuring operational readiness for new technologies and strategic projects across the underground mining industry. Key Responsibilities: Advanced Technical Support Serve as the highest-level technical support resource for underground Load & Haul equipment. Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues. Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives. Assist field service teams and customers with complex diagnostics and root cause investigations. Reliability & Performance Optimization Analyze equipment failures, component life trends, machine health data, and maintenance practices. Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership. Support implementation of condition monitoring, predictive maintenance, and digital fleet management solutions. Recommend operational and maintenance improvements that increase machine availability and productivity. Sales Support Provide application expertise during equipment sales campaigns and project evaluations. Assist Account Managers with technical presentations, equipment recommendations, and value-based selling initiatives. Review technical specifications, operating requirements, and equipment configurations to ensure solution alignment with customer needs Training & Capability Development Develop and deliver technical training programs for underground Load & Haul equipment. Create machine-specific training packages for service technicians, operators, trainers, and customer personnel. Mentor field service personnel and develop technical competency across the Sales Area. Support implementation of global training standards and best practices. Product Lifecycle & Project Support Lead technical readiness activities for new equipment introductions, upgrades, and product launches. Support large customer fleet deployments and project start-ups. Coordinate product phase-in and phase-out activities for Load & Haul products. Work closely with Product Lines to provide field feedback and support continuous product improvement initiatives. Participate in validation testing, pilot programs, and field performance evaluations. Collaboration & Knowledge Management Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams. Participate in global Load & Haul expert networks and technical working groups. Collect, document, and communicate customer feedback, technical issues, and product improvement opportunities. Lead technical review meetings focused on reliability, performance, and fleet optimization. Maintain detailed technical reports, recommendations, and service documentation. Health, Safety & Environmental Leadership Lead and promote compliance with all company, customer, and regulatory EHS requirements. Support incident investigations, root cause analysis, corrective actions, and implementation of safety improvements. Champion safe work practices for underground mining equipment maintenance, operation, automation, and battery-electric technologies. Ensure technical support activities are performed in accordance with applicable safety standards and procedures. Minimum Qualifications: Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent 4 years experience. Minimum additional 8 years experience with Load and Haul equipment Expertise in diesel technologies Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment. Extensive experience in troubleshooting and maintaining heavy mining equipment Proven experience delivering technical training and coaching programs Strong understanding of underground mining operations and production processes Proficiency with digital service platforms, equipment monitoring tools, and business applications Strong verbal and written communication skills Ability to travel within the Sales Area to support customers and business needs Preferred Qualifications: Exposure to supporting automation, digitalization, and battery-electric mining technologies preferred Strategic customer relationship management Technical report writing and presentation skills Training and coaching experience Data analysis and performance optimization Location: Any U.S. Based location Travel Requirements / shift / hours: Nationwide travel at customer request Compensation Range: $130,000 to $155,000 Work authorization Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled. Benefits: Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement. Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at View email address on click.appcast.io. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. #J-18808-Ljbffr