I/DD Residential Program Manager

Job Description

Job Description

Position Summary

The Residential Manager ensures the effective delivery of 24-hour residential services to individuals with intellectual and developmental disabilities (I/DD) in Clackamas or Washington County home. This role oversees daily program operations, staff supervision, individual support planning, and compliance with state and agency standards. The Residential Manager promotes person-centered care, fosters independence, and upholds the mission and values of Edwards Center, Inc.

Key Responsibilities

???? Medical Procedures

• Oversee and ensure accurate administration of medications and medical treatments.
• Train staff on medication administration procedures, including the three-point check process.
• Maintain and document Medication Administration Records (MARs) daily.
• Coordinate and document all medical appointments and follow-up actions.
• Ensure secure storage and cleanliness of all medication areas.
• Manage medication orders, returns, and cycle reviews.
• Maintain medical documentation (PCRs, Professional Consultation Summaries, etc.).
• Comply with pharmacy, nursing, and state regulations.
• Request specialized consultations as needed.

⚠️ Safety Procedures

• Follow emergency contact and on-duty procedures.
• Conduct and document evacuation drills and safety inspections.
• Report hazardous conditions and ensure corrective actions are taken.
• Adhere to blood-borne pathogen and hazard communication protocols.
• Train and model safe lifting and equipment-use techniques.
• Oversee completion of Health & Safety Checklists and incident reporting (SAIF).
• Promote transportation and vehicle safety compliance.

???? Individual Support Plans (ISP)

• Develop and implement Individual Support Plans (ISPs) for residents.
• Maintain and update Safety Plans, Financial Plans, and individual Protocols.
• Train staff in ISP procedures and ensure compliance with Oregon Administrative Rules (OARs).
• Monitor and document resident progress toward goals and outcomes.
• Plan recreational and community-based activities that align with individual interests.
• Facilitate staff input for Person-Centered Information Sheets and data collection.

???? Leadership, Communication & Messaging

• Communicate respectfully and effectively with staff, residents, families, and community members.
• Model professionalism, empathy, and accountability in all interactions.
• Provide supervision, coaching, and feedback to staff.
• Foster teamwork, inclusion, and open communication across the program.
• Encourage professional development and recognize emerging leaders among staff.
• Resolve conflicts constructively and uphold Edwards Center’s values.
• Disseminate organizational updates and policy information clearly and promptly.

???? Other Job Functions

• Ensure daily cleaning schedules and maintenance standards are met.
• Support residents’ independence in personal care, hygiene, and daily routines.
• Maintain accurate documentation of GERs, attendance, and finances.
• Oversee residents’ dietary and health requirements.
• Manage resident and program finances in compliance with agency policy.
• Facilitate regular staff meetings and maintain meeting minutes.
• Manage staff schedules, verify timesheets, and ensure payroll accuracy.
• Address staff performance issues and collaborate with HR on evaluations.
• Maintain annual emergency preparedness and training plans.
• Monitor budgets and monthly expenditures to ensure fiscal responsibility.
• Participate in Residential Services management meetings and agency initiatives.

???? Required Training & Compliance

• Maintain certifications in OIS, CPR/First Aid, and Blood-Borne Pathogens.
• Attend all mandatory and in-service training sessions punctually.
• Adhere to mandatory abuse reporting, HIPAA, and confidentiality standards.
• Uphold Edwards Center’s non-discrimination, diversity, and inclusion policies.

???? Cognitive, Physical & Professional Demands

• Move frequently throughout facilities and assist residents as needed.
• Lift and transfer individuals and equipment safely.
• Perform light to moderate physical activity, including bending and reaching.
• Maintain composure in emergencies and high-stress situations.
• Demonstrate strong decision-making, organization, and documentation skills.

Work Environment

Work is performed primarily in residential settings, both indoors and outdoors. The position may require flexible scheduling, including evenings, weekends, and on-call coverage, to ensure continuity of care and supervision.

Qualifications

• High school diploma or equivalent (college coursework in human services or management preferred).
• Minimum of two years of experience in residential or human services settings; supervisory experience preferred.
• Valid Oregon driver’s license, an insurable clean driving record, meaning driver is over 21 years of age and has no fewer than 3 years of driving experience.
• Proficiency in documentation and computer-based recordkeeping systems.
• Strong interpersonal and leadership abilities aligned with Edwards Center’s mission.