IT Technician II
SL Tennessee
Position Title: IT Technician II
General Description
A Level 2 IT Technician serves as the primary escalation point for unresolved technical issues. They are responsible for diagnosing complex hardware/software problems, managing user accounts, configuring network infrastructure, and mentoring junior technicians. This role bridges standard helpdesk tasks and advanced systems administration.
Responsibilities
Complex Troubleshooting: Handle escalated, unresolved tickets from Tier 1 support. Resolve difficult issues with operating systems, backend applications, and hardware.
Asset Management: Deploy, image, and maintain workstations, laptops, VoIP phones, and printers.
Documentation: Update the corporate knowledge base with detailed technical workarounds to reduce future downtime.
Mentorship: Assist with training and advising Level 1 support technicians.
Job Requirements
Work Experience
Typically 24 years of experience in an IT support or helpdesk role.
Education
Preferred credentials include CompTIA A+, Network+, or Security +.
Knowledge, Skills and Abilities
Strong understanding of Windows environments (Windows Pro, Windows Server) and Microsoft Applications.
Excellent customer service, strong analytical problem-solving, and the ability to explain technical concepts to non-technical staff.
PI46f1ca965098-26289-40990323
Vacancy posted 4 days ago
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