Counter Sales Associate

Job Description

Job Description

About Us We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.Why You'll Love Working HereBest-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and moreCompetitive pay: industry-leading wages plus performance-based incentivesFun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.JOB SUMMARY:The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers. Key Responsibilities:Sales Counter / Customer Service:Greet and assist walk-in and call-in customers in a professional, courteous manner.Generate new and repeat sales by providing accurate product and technical information.Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.Communicate availability, pricing, promotions, and delivery status with customers.Work with contractors, technicians, and internal team members to fulfill product needs.Qualifications:Excellent customer service and phone communication skillsExperience in HVAC, plumbing, or building products is preferred, but will train the right personHigh school diploma or equivalent requiredComputer Proficiency, including RF scanners and warehouse coding systemsMust be able to frequently lift over 50 lbs. and perform physically demanding tasks.