Service Manager

Service Manager – CDJR Dealership (Chrysler, Dodge, Jeep, Ram)

Full-Time | On-Site | Louisiana | Competitive Salary + Bonus + Full Benefits

A leading CDJR dealership is seeking a performance-driven Service Manager to lead its fixed operations team. This role is ideal for a hands-on leader with deep knowledge of Chrysler, Dodge, Jeep, and Ram vehicles, strong operational expertise, and a passion for delivering exceptional customer service.

As Service Manager, you will oversee day-to-day service department operations, mentor your team, manage financial performance, and ensure compliance with OEM standards—all while fostering a culture of teamwork, accountability, and high-quality repairs.

Key Responsibilities:

Team Leadership & Development:

• Lead, coach, and motivate service advisors, technicians, and support staff
• Conduct performance reviews and implement development plans for continued growth
• Recruit, onboard, and train new service personnel
• Foster collaboration between service, parts, and sales departments

Customer Service Excellence:

• Ensure a high level of customer satisfaction through timely service and professional communication
• Resolve customer issues and complaints promptly and effectively
• Implement retention strategies, follow-up processes, and promotional service programs

Operational Oversight:

• Oversee daily service operations including appointment scheduling, workflow, and technician dispatching
• Ensure all repairs meet manufacturer standards and are completed on time
• Manage shop resources, equipment, and cleanliness
• Monitor technician productivity, shop capacity, and service lane performance

Financial & Performance Management:

• Analyze departmental financials including labor sales, gross profit, and overhead costs
• Control expenses while driving revenue growth and upsell opportunities
• Prepare performance reports and develop action plans to improve profitability
• Oversee warranty, internal, and customer-pay processes with precision

Compliance & Safety:

• Ensure full compliance with CDJR OEM guidelines, dealership policies, and local regulations
• Maintain a safe work environment by enforcing all safety procedures and environmental standards
• Ensure proper handling and disposal of hazardous materials

What You Bring:

• Prior experience as a Service Manager in a CDJR dealership or high-volume domestic store
• Strong technical knowledge of vehicle repair processes, warranty systems, and service operations
• Excellent leadership, team management, and conflict resolution skills
• Ability to manage budgets, control expenses, and drive financial performance
• Proficiency in dealership management systems (DMS) and scheduling tools
• High attention to detail with a customer-first mindset
• Valid driver's license and clean driving record

Education & Experience:

• High school diploma or equivalent required
• Technical or vocational training in automotive repair strongly preferred
• 3–5+ years of service management experience in a dealership environment

What You'll Gain:

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth within a stable, well-established dealership

If you're a service leader with CDJR experience and a passion for building strong teams and customer satisfaction, we want to hear from you.

Submit your resume today to start the conversation.