Desktop Support Engineer

AceStack LLC

Role: Desktop Support Engineer

Location: Worcester, MA

FTE
Job Description

We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging, deployment, data migration, and user support to ensure a smooth transition to updated hardware.

Key Responsibilities
• Perform end to end PC refresh tasks including imaging, data backup/restore, application setup, and user profile migration.
• Coordinate deployment schedules with end users and provide onsite or remote technical assistance.
• Document refresh progress, update asset management tools, and maintain accurate inventory records.
• Troubleshoot hardware and software issues encountered during the refresh process and escalate when necessary.
• Meet weekly deliverables and deployment targets to ensure project timelines are achieved

Required Skills & Qualifications
• Experience with Windows OS imaging using SCCM, including deployment and basic troubleshooting.
• Strong customer service skills with the ability to work directly and effectively with end users.
• Solid understanding of hardware components, device setup, configuration, and asset tracking systems.
• Ability to work independently, manage workload efficiently, and meet deployment timelines.
• Hands-on experience with Windows 11 setup, configuration, troubleshooting, and user migration activities.
• Proficiency in Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.
• Good working knowledge of ServiceNow, including ticket updates, asset management, and workflow navigation.

Preferred Qualifications (Nice to Have)
• Experience with SCCM, Intune, or similar deployment tools.
• Hands-on experience with large-scale PC refresh or enterprise hardware rollout initiatives.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Desktop Support Engineer in Worcester, MA vacancy

Computer Repair Technician
...computer hardware and software Replace hardware components in desktops and laptops. Set up new routers and network devices for home use... ...for clients and accept payments. Provide telephone and remote support to users. Assist senior tech staff with on-site support and technical...
Suggested
Work at office
Remote work
Pcxpert CO INC.
Shrewsbury, MA
2 days ago
Senior Desktop Support Engineer
...4-7 years of experience in Desktop Support Engineer. 4-7 years of experience in Desktop Management - Infrastructure Services (IS) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required...
Suggested
Local area
Immediate start
Remote work
Macpower Digital Assets Edge
Rutland, MA
4 days ago
Safety System Technician Assistant
...Safety System Technician Under the general supervision of the Sr. Director or designee, the Assistant Safety System Technician supports installation, repair, operation, and testing of equipment used in supervised fire detection, notification, and suppression systems...
Suggested
For contractors
Work at office
Local area
UMass Chan Medical School
Worcester, MA
1 day ago
IT Senior Systems Administrator
...IT Sr. Systems Administrator is responsible for the day-to-day support and maintenance of the organization's internal network systems,... ...Administer and maintain Windows OS environments (including all desktop and server variants, both physical and virtual). Support non...
Suggested
Work experience placement
Work at office
Local area
Remote work
Volaris Group
Worcester, MA
1 day ago
Help Desk Technician II
$25 - $32 per hour
...$32.00 Hourly Job Purpose Serve as the first line of IT support for the company, utilizing the help desk system to organize, prioritize... ...Install, maintain, troubleshoot, and repair laptops, printers, desktop software, and other computer/network hardware Execute proper...
Suggested
Hourly pay
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
Rise Baking
Worcester, MA
1 day ago
Lab Support Technician II, Lab, 40hr, Day
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and...
Immediate start
Shift work
UMass Memorial Health
Worcester, MA
8 hours ago
Network Technical Services Support
$80k - $87k
...The Network Administrator is responsible for the operational support, maintenance, deployment, and troubleshooting of the College's... ...network infrastructure. Working closely with the Senior Network Engineer, this position serves as the operational arm of the Network Team...
For contractors
Work experience placement
College of the Holy Cross
Worcester, MA
3 days ago
Senior Support Technician
...challenges, leading with empathy, precision, and expertise. You’ll support clients across networking, Microsoft 365, and application... ...experience in IT support, systems administration, or network engineering ~ Strong technical expertise across Microsoft 365, including...
Full time
Local area
Remote work
Monday to Friday
Flexible hours
2 days per week
Paragus Strategic IT
Worcester, MA
24 days ago
IT Support Technician
$20.5 - $32.12 per hour
...analyze, and resolve technical problems while providing technical support services to all Lines of Businesses. Researches, logs and... ...needed. Creates and maintains accurate knowledge base articles for Desktop Support Technicians. Assist with ticket system queue management...
Work experience placement
Flexible hours
Beacon Bank
Worcester, MA
2 days ago
Linux Administrator
Description Avatar Computing is seeking a Linux Administrator to support the Army's Enterprise Application/System Modernization and Migration (EAMM) program. You will support, maintain, and enhance Linux-based systems and services that enable Identity, Credential, and Access...
AVATAR Computing
Worcester, MA
2 days ago
Windows Administrator
Description Avatar Computing is seeking a Windows Administrator to support the Army's Enterprise Application/System Modernization and Migration (EAMM) program. You will be responsible for supporting, maintaining, and securing Windows-based infrastructure that underpins...
AVATAR Computing
Worcester, MA
2 days ago
Network Engineer / Network Admin
...Network Engineer Worcester, MA 01605 - Onsite Day 1 12 + Months Onsite Day 1: Hybrid Mode: 2 - 3 Days Onsite! Please note that this position is subject to Covid vaccination requirements. The selected candidate's primary service area will be the central and western...
Omega Solutions Inc
Worcester, MA
4 days ago
Seasonal, Operations Technical Specialist (Part Time)
$16.06 - $24.09 per hour
...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational...
Minimum wage
Temporary work
Part time
Work experience placement
Seasonal work
Work at office
Local area
Relocation
Flexible hours
H&R Block
Worcester, MA
3 days ago
Maintenance Technician
...Description Promises Behavioral Health is seeking a Facilities Maintenance Specialist! About Our Organization This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent...
Work experience placement
Local area
Immediate start
Weekend work
Advanced Recovery Systems
Worcester, MA
2 days ago
Senior Technical Sales Specialist, BioProduction Cell Culture (MA)
$113k - $155k
...biopharmaceuticals. Our innovative technologies, solutions and services support biologics manufacturers from research through commercial-scale... ...Preferred Fields of Study: Life Sciences, Chemistry, Engineering or related scientific field Strong technical understanding...
Temporary work
Work at office
Relocation package
3 days per week
Thermo Fisher
Worcester, MA
18 hours ago
Seasonal, Operations Technical Specialist (Part Time)
$16.06 - $24.09 per hour
About The Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands‑on operational, technical...
Part time
Work experience placement
Seasonal work
Work at office
Relocation
Flexible hours
H&R Block
Worcester, MA
1 day ago
Senior System Administrator (SAP Expert)
$94.57k - $135.1k
...People who act with unwavering integrity and are deeply committed to making a tangible impact.Purpose & Scope The System Administrator supports the implementation, operation, and maintenance of digital and computerized systems within a cGMP manufacturing environment. Acting...
Worldwide
Astellas Pharma
Westborough, MA
6 days ago
Computer Field Technician
$35 per hour
...us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:...
Local area
Monday to Friday
Day shift
Weekday work
BC Tech Pro
West Boylston, MA
4 days ago
Radiology Tech Aide
$15 - $26.26 per hour
...for coronary intervention. At Saint Vincent Hospital, you can grow your career skills through a wide range of specialties and help support the overall health of our community. Join our team! Job Info Job Identification (***) ***-**** Job Category Support/Clinical...
Full time
Flexible hours
Shift work
Tenet Healthcare
Worcester, MA
2 days ago
IT Support Technician II
$26.3 - $47.36 per hour
...IT Support Specialist At Jabil, we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of... ...moderately complex to advanced desktop, laptop, software, operating system...
Hourly pay
Permanent employment
Work at office
Local area
Remote work
Worldwide
Relocation
Jabil
Clinton, MA
1 day ago
Roofing Technician - Commercial
Job Description Job Description Required Experience: 3 years installing EPDM, TPO and PVC. Experience installing standing seam metal roofing, synthetic slate, and wood shakes is a plus. Ability to lift regularly 50+ lbs. Capable of bending, kneeling, and...
Weekly pay
For contractors
Altitude Roofing
Worcester, MA
19 days ago
R&D Technician II
$30 - $32 per hour
...seeking an R&D Technician II to join their Global Compound Logistics & Operations (GCLO) team. This group plays a critical role in supporting drug discovery by managing the receipt, storage, tracking, and distribution of biological and chemical research materials used by...
Full time
Contract work
Temporary work
Flexible hours
Motion Recruitment
Worcester, MA
4 days ago
Technician
City FM is seeking an RHVAC Technician to install, service, and repair commercial HVAC and refrigeration systems in Worcester, MA. The role requires diagnosing issues, replacing components, and ensuring systems operate efficiently and safely on customer sites. The ideal...
City FM
Worcester, MA
3 days ago
R&D Technician Ii
Job DescriptionWorcester, MA4-5 month contractPay: 30-31/hrDescription DetailsR&D Technician IIThe Global Compound Logistics and Operations organization (GCLO) within the company manages the inventory, dispersal and logistics of biological and chemical entities used by...
Shift work
Planet Pharma
Worcester, MA
3 days ago
Senior Relay Technician - Utility & High-Voltage Protection - Union
...you.As a NETA-accredited, independent electrical testing and engineering organization, Asplundh Electrical Testing sets the benchmark for... ...employees enjoy a comprehensive benefits package designed to support their health, financial security, and work-life balance, including...
Apprenticeship
Local area
Immediate start
Asplundh
Worcester, MA
3 days ago
Technician
...meetings When assigned to the counter, monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary...
Shift work
VIP Tires & Service
Worcester, MA
2 days ago
Technician
$22 - $26 per hour
Job Position DescriptionWith a 'One Team' mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors...
Hourly pay
Work at office
Immediate start
IICRC
Auburn, MA
3 days ago
RHVAC Technician
...details become available. Guided by our values of communication, coordination, collaboration, care, and change, we remain focused on supporting our people and building for the future.POSITION SUMMARYThe RHVAC Technician is responsible for installing, maintaining,...
Apprenticeship
Local area
Immediate start
Afternoon shift
City Facilities Management Ltd
Worcester, MA
3 days ago
QC Technician
$22.5 - $27.5 per hour
...JOB RESPONSIBILITIES: The Quality Assurance Technician supports Production and Quality departments by inspecting, testing, and documenting... ...and escalates any concerns or variances to Quality Engineering or Supervisor. Enters test data into QAR and creates customer...
Hourly pay
Local area
Remote work
Flexible hours
Shift work
Night shift
Saint-Gobain
Worcester, MA
3 days ago
Alarm Technician
...systems contractor who is actively seeking a skilled Alarm Technician to join their growing team! This company prides itself on supporting employee growth and fostering an outstanding work environment.Requirements:2+ years' experience installing and servicing alarm and...
For contractors
Local area
gpac
Worcester, MA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Engineer. Be the first to apply!