Quality Assurance Analyst

Quality Assurance Analyst

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees. As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options. With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.

Compensation: $88,747.11-$122,026.50 with a rich benefits package that includes profit-sharing.

Job Description Summary

This position reports to the Director of the Project Management Office (PMO) and supports both technical and operational projects. The incumbent provides quality assurance (QA) analysis, project support, and consultation to drive solutions, testing management, and project management support throughout the organization. The QA Analyst will work closely with cross-functional partners to translate business and technical needs into functional and non-functional requirements and perform quality assurance activities to improve operational efficiencies and system software solutions.

Qualifications

• Bachelor's Degree, preferably in a related field, i.e., computer science or information technology etc. or between 3-5 years of experience as a QA Analyst.
• A minimum of 3 years in Agile, Waterfall, and Hybrid testing methodologies with a proven track record of working in each type of environment.
• Preferred experience with projects/efforts that include data mapping, data integration, and APIs.
• Preferred experience with requirement and project tracking tools such as Jira, Smartsheet, Microsoft Project or other software applications.
• Preferred experience Microsoft Office Suite, including use of Microsoft Teams and SharePoint
• Strong written and oral communication skills with the ability to effectively communicate with team members, stakeholders and clients.
• Ability to engage business owners in analysis, user experience and technical conversations across platforms and multiple levels of influence.
• Ability to work on multiple efforts and priorities simultaneously and meet deadlines, facilitate meetings, workshops, and presentations with stakeholders.
• Facilitation skills with experience in conducting project requirements, use case, and user story sessions.
• Conflict resolution skills to mediate conflicts and foster a collaborative team environment.
• Demonstrated aptitude for learning new technologies.
• Strong ability to work well in a team environment and independently, supporting the team and individual goals and objectives.
• Strong analytical and problem-solving skills with high attention to detail.

Duties and Responsibilities

Quality Assurance

• Develop test plans and assist with solution and software testing, both from integration, User Acceptance Testing, and smoke testing/implementation testing.
• Deliver quality overview and assist in training and/or implementation, and acts as an internal quality consultant to advise or influence business or technical operational areas.
• Perform quality audits across the various project implementations to ensure quality standards, procedures and methodologies are being followed.
• Creation of user stories, use cases, test scenarios, and test cases.
• Document all problems and assist in their resolution.
• Define, track quality assurance data, and create dashboards/metrics to report on such as defects, defect counts, test results and test status.
• Responsible for developing and executing formal test plans to ensure delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution.

Process Improvement

• Promote a culture of continuous improvement to reflect on processes and adjust for better efficiency.
• Collect and analyze data for software process evaluation and improvements and integrate them into business processes and/or user stories to address the needs of the business.
• Define and execute relevant business scenarios to satisfy real-world business needs.
• Identify and remove obstacles that hinder progress and distract from the project success, enabling the team to focus and deliver value as planned for work effort.
• Translate business needs into technical specifications for IT teams.
• Identify operational and technical requirements based upon business need for existing and new solutions.

Project Management Support

• Adhere to the PMO processes and ensure communications are timely and complete. Respond to inquiries as outlined in process documents, schedule and facilitate meetings to address escalations and/or business as usual as liaison between Stakeholders and the Technical team to gather additional information, clarification, alignment on solutions.
• Plan and support delivery of Project-level tasks, such as requirements solicitation, traceability, business process flow assessments, data analysis, and dashboard reporting. Facilitate meetings to ensure they are productive, and time-consumed with an identified output.
• Maintain project tracking and documentation to provide transparency on analyst progress and capacity planning. Track and report on key metrics as identified by PMO Director.
• Deliver work products that meet and exceed quality standards in a timely fashion throughout the life of the identified project. Guide teams, mediate conflicts, and communicate effectively with stakeholders.
• Work closely with developers, vendor teams, and project managers to ensure successful delivery.

Other

• Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
• Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
• Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
• Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
• Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
• Home router with wired Ethernet (wireless connections and hotspots are not permitted).
• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.).
• A functioning smoke detector, fire extinguisher, and first aid kit on site.
• All other duties as assigned.

Physical Demands/Work Environment

The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.