Customer Service Representative
Central Kansas Appliance Repair
Job DescriptionJob DescriptionBenefits: Room for advancement within the companyCompetitive salary based on experienceHealth insurance Job Summary Central Kansas Appliance Repairis an appliance repair company located at:532 Lincoln Ave, Clay Center, KS 67432. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team. What You'll Do Day-to-Day Answering incoming phone calls promptly and professionallyMaking outbound calls to customers for scheduling, updates, issue resolution, etc.Verifying and marking received parts as checked in using our systemProvide exceptional customer service by actively listening to and addressing customer inquiries and concernsDe-escalate upset customers, ensuring a positive and satisfactory resolutionKeep detailed and accurate records of customer interactions, transactions, and inquiriesMaintain punctualityRequirements No prior experience required, training will be providedExceptional interpersonal and communication skillsStrong problem-solving abilities with a customer-focused approachAbility to remain calm under pressure and effectively de-escalate situationsDetail-oriented with a commitment to accurate record-keepingPunctual and reliable with excellent time management skillsBasic computer skillsAbility and willingness to learn and adapt in a fast-paced environment
Vacancy posted 22 hours ago
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