Supply Chain & Fulfillment Associate

Job Description

Job Description

The Supply Chain & Fulfillment Associate is responsible for supporting Iantrek’s day-to-day operational activities across order fulfillment, inventory management, quality and compliance documentation, purchasing, and office operations.

This is a hands-on role requiring strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced, regulated environment. The Supply Chain & Fulfillment Associate plays an important role in ensuring customer orders are processed accurately and efficiently, inventory and operational records remain current, and Iantrek’s Providence office operates effectively.

RESPONSIBILITIES

Order Fulfillment

• Package and ship customer orders accurately and efficiently.
• Schedule UPS pickups and coordinate shipment drop-offs as required.
• Receive, log, and track inbound and outbound shipments.
• Maintain complete and accurate order and shipment records.
• Support customer onboarding activities.
• Track and maintain records related to customer complaints, feedback, and product returns.

Quality & Compliance

• Maintain engineering and quality documentation and records.
• Track and manage employee training assignments and associated training records.
• Manage equipment calibration schedules and maintain current calibration records.
• Coordinate the shipment and return of gauges and other equipment requiring calibration.
• Support compliance reporting and collection of operational and quality metrics.
• Assist with the preparation and maintenance of customer communication documentation.

Inventory & Supply Chain

• Process and accurately record inventory transactions.
• Perform part inspections and maintain appropriate inspection records.
• Support ongoing purchasing activities.
• Assist with monthly and annual physical inventory counts.
• Help maintain accurate inventory records and appropriate documentation.

Office & Operational Support

• Monitor and maintain appropriate levels of office supplies.
• Print and maintain Instructions for Use (IFUs), labels, cleaning instructions, and other required materials.
• Support general office organization and day-to-day facility upkeep.
• Provide additional operational and administrative support as needed to ensure the efficient operation of the Providence office.

Small Scale Manufacturing

• Build and tweak demonstration devices for current sales reps
• Coordinate with manufacturing team to ensure in-house production runs smoothly

QUALIFICATIONS

• Prior experience in operations, manufacturing, distribution, fulfillment, or administrative support.
• Strong organizational skills with exceptional attention to detail.
• Ability to effectively manage multiple priorities and deadlines.
• Comfortable working in a fast-paced, regulated environment.
• Clear and proactive written and verbal communication skills.
• Strong problem-solving skills and the ability to identify and address operational issues.
• Ability to work independently while also collaborating effectively as part of a team.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This is a fully onsite position based in Iantrek’s Providence, Rhode Island office.

• The position is hands-on and requires regular involvement in fulfillment, inventory, and general operational activities. To successfully perform the essential functions of the role, the employee must be able to:
• Stand and/or walk for extended periods throughout the workday.
• Frequently bend, reach, stoop, and move throughout the office, inventory, and fulfillment areas.
• Regularly handle, pack, unpack, and move products, supplies, packages, and other materials.
• Lift, carry, push, and/or move items weighing up to 50 pounds, with or without reasonable accommodation.
• Perform repetitive tasks associated with packing, labeling, shipping, receiving, and inventory management.
• Safely perform the physical activities required to support day-to-day fulfillment and operational responsibilities.

Iantrek will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

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