Product Sales Specialist

Forms+Surfaces is a leading designer and manufacturer of architectural and site products used in high-profile commercial and public projects around the world. With approximately 600+ employees both local and international, our team of talented professionals and craftsmen spans numerous disciplines. We are currently seeking an individual with a background in inside sales to join our team. The Product Sales Specialist is part of our Project Sales Team. The PSS collaborates with and supports our direct outside sales force, managing the customer experience and order fulfillment from time of order placement through post-supply requirements. The PSS interfaces with all major departments within the company, from sales to shipping, and must understand exceptional customer service, manufacturing, technical shop drawings, shipping, contracts, and accounting. Our customer base is typically within the construction trade, subcontractors and end users. Knowledge of construction documents is desired. Responsibilities Establish direct and consistent rapport with our field sales team to ensure a consistent sales strategy is maintained throughout the project lifecycle Provide exceptional customer service and communicate consistently with customers and clients Develop comprehensive understanding of project scope, including timelines, material availability, shop capabilities and project-specific considerations Ensure contract documents are in place and align with Forms+Surfaces terms and conditions Obtain necessary confirming criteria (deposit payments, submittal approvals, field dimensions, etc.) Consistently update information in our operating systems (Q or M2M), to assist with tracking sales order progress and support purchasing, accounting and production functions Confirm accurate pricing and sales tax for every order Manage the submittal process, ensuring samples and shop drawings are supplied timely to obtain approvals aligned with project schedules Manage changes in scope, supplying input relative to feasibility, pricing and timing considerations Keep field sales team informed of order progress, scope changes, customer issues and potential delays Restructure the sales order for release to align with phasing as needed Release orders for production and schedule follow‑up meetings as needed with engineering, production, field sales team or customers to discuss expedited requests, material constraints and related issues Communicate known or anticipated schedule impacts related to manufacturing lead times Confirm shipping and logistical aspects of orders Supply closeout documents, warranty, installation instructions and other required documentation Coordinate response and resolution to any post‑supply issues or claims, including warranty or freight damage claims Assist with training and mentoring newer team members Qualifications The ideal candidate is outgoing, motivated and organized, with excellent verbal and written communication skills. PSSs must manage competing priorities in a fast‑paced environment, learn and understand workflow processes and technical aspects of our varied product lines, and work effectively in a team setting. A college degree is preferred; related prior experience or project management certification will also be considered. Benefits Competitive starting salary and excellent benefits, including health, dental, vision, 401(k) with progressive match, paid vacation and paid holidays. Positive, productive working environment. Forms+Surfaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Forms+Surfaces