Assistant General Manager

Assistant General Manager

Lead Hospitality Excellence at One of Northern Utah's Premier Destinations

Are you an experienced hospitality professional with a passion for guest service, team leadership, and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, the Davis Conference Center and Hilton Garden Inn Layton want to meet you!

We are seeking a highly motivated Assistant General Manager to help oversee daily operations for our award-winning conference center and hotel. This leadership role works closely with the General Manager to ensure exceptional guest experiences, strong financial performance, and a positive team culture. The ideal candidate is a hands-on leader who enjoys mentoring teams, solving challenges, and driving operational success.

Why Join Our Team?

At Western States Lodging & Management, we believe our success starts with our people. We offer opportunities for growth, professional development, and the chance to make a meaningful impact in a thriving hospitality environment.

Benefits Include:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Hotel travel discounts
• Professional development and advancement opportunities
• Supportive and collaborative work environment

What You'll Do

Operational Leadership

• Assist in overseeing the day-to-day operations of the Davis Conference Center and Hilton Garden Inn Layton.
• Support department leaders in achieving operational goals and maintaining exceptional service standards.
• Conduct property inspections and ensure cleanliness, maintenance, and operational readiness.
• Ensure compliance with Hilton brand standards and company policies.
• Help coordinate hotel, conference center, banquet, and event operations.

Guest Experience

• Deliver outstanding guest service and create memorable experiences.
• Respond to guest concerns promptly and professionally.
• Monitor guest satisfaction scores and identify opportunities for improvement.
• Foster a culture of hospitality, accountability, and service excellence.

Sales & Business Development

• Partner with the Director of Sales to support group business, conferences, events, and corporate accounts.
• Participate in hotel sales efforts and relationship-building activities.
• Ensure operational teams are prepared for incoming groups, meetings, VIP guests, and special events.
• Maintain awareness of market trends and local business opportunities.

Financial Management

• Assist with budgeting, forecasting, labor management, and cost controls.
• Monitor daily revenue performance and operating expenses.
• Support accounts receivable management and city ledger processes.
• Ensure proper cash handling, inventory control, and financial procedures are followed.

Team Leadership & Development

• Assist with recruiting, hiring, onboarding, training, and coaching team members.
• Promote a positive workplace culture built on communication, respect, and accountability.
• Support payroll review and labor management processes.
• Conduct performance coaching and help develop future hospitality leaders.

Facility Oversight

• Work closely with maintenance and housekeeping teams to ensure facilities remain safe, clean, and well-maintained.
• Assist with preventive maintenance initiatives and capital improvement projects.
• Help identify and resolve operational challenges before they impact guests.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Valid authorization to work in the United States.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Office and business communications.
• Ability to work flexible schedules, including occasional weekends and holidays.

Preferred Qualifications

• Bachelor's degree in hospitality management, Business, or a related field.
• Previous hotel, conference center, resort, or hospitality management experience.
• Experience leading teams in hotel operations, guest services, food & beverage, events, or conference center operations.
• Knowledge of hotel management systems, revenue management, and group business operations.

Join Our Leadership Team

If you're ready to take the next step in your hospitality career and help lead one of Layton's premier hospitality destinations, we'd love to hear from you. Apply today and become part of a team dedicated to delivering exceptional guest experiences and operational excellence every day.