Call Center Agent

Location: Hybrid in Poughkeepsie, NY - remote after training!


Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.


What you'll do:

Responsibilities/Duties:

• Greet all patients and office guests via telephone.

• Schedule and/or Coordinate scheduling for all patients/clients calling for all orthopedic, pain management, radiology and strive to provide a one call resolution.

• Enter patient demographics and insurance information to allow for pre-appointment verification.

• Verify eligibility for all scheduled appointments and determine deductible payment requirements.

• Inform patients appropriately about insurance coverage, in network vs. out of network benefits with regards to scheduling an appointment at OADC.

• Address patient balances at time of scheduling, transfer/refer patient to finance department for payment arrangement or to review account balance.

• Review required authorizations in system for appointments and/or educate patient of insurance guidelines for coverage.

• Coordinate rescheduling of appointments cancelled by the practice.

• Notate cancelled or rescheduled appointments.

• Transfer calls to appropriate department based on patients' needs.

• Communicate with all departments effectively and efficiently to minimize wait times while providing high quality customer service.

• Assist patients and/or family members with any requests

• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.

• Review Call reminder reports daily and remove cancelled appointments.

• Contribute to the teams' monthly service goals

• All other duties as assigned by the manager

Who you are:

Qualifications:

• Bi-lingual Spanish speaking preferred
• Experience in a Medical Office setting.

• Must possess excellent customer service and verbal and written communication skills.

• Must be organized and detail oriented.

• Insurance, Billing, Computer experience and working knowledge of MS Word strongly desired.

• High school diploma or equivalent and/or read and write proficiently

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health, dental, vision, 401(k). Etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").