Store Manager

About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver. The company is currently expanding with the goal of becoming the largest licensed brick‑and‑mortar sports retailer across the globe. General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. They foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring every area of the store is engaged. Store Managers are accountable for every aspect of the store’s performance, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. People & Training Development · Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.

• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code).
• Perform people‑related actions to update team member information, approving time‑off requests, shift swaps, and maintaining employee records.
• Lead and monitor the store’s ongoing training strategy, including training for non‑Keyholders, process changes, promotions, job changes, and new programs.
• Address all employee concerns or issues, coordinating with internal support as needed.
• Drive team engagement by providing recognition, continuous check‑ins, and performance management.
• Collaborate across store channels and/or districts using company discussion boards or regional chat platforms.

Customer Experience · Lead and execute the Selling 101 strategy to achieve key performance indicators, sales targets, and deliver exceptional customer service.

• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to make it right for customers.
• Manage and direct in‑store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in store.

Operations · Manage team compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.

• Plan, prepare, and manage the schedule considering team members’ qualifications, availability, and performance.
• Manage business disruptions and provide operational continuity (e.g. store closures, absenteeism, schedule adjustments).
• Execute operations‑focused company‑level directives, promotions, and initiatives.
• Maintain a safe work environment by adhering to Policies & Procedures Manual.
• Maintain store technology and equipment, conducting daily audits and facilitating updates.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Effectively manage cash, including opening and closing the till, using counterfeit protection practices, and making consistent bank drops.
• Prepare the store for inventory audits and support their execution to confirm inventory accuracy.

Product & Inventory Management · Drive overall store product strategy, supervising receiving, processing, merchandising, and exiting through purchase or transfer.

• Strategically organize the backroom to maximize efficiency.
• Ensure compliance with vendor-specific regulations and product integrity.
• Lead execution of weekly markdowns and markups to maintain proper pricing.
• Monitor and manage sell‑through by tracking product levels and ensuring inventory accuracy.
• Manage transfers or ship‑backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) strategy, including window activations and seasonal merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM and store actions.
• Execute special pricing signage and promotional adjustments during operating hours to align with product sell‑through strategy.

Job Required Knowledge & Skills · Two years of post‑secondary education and one year of related experience; or equivalent combination of education and experience.

• Demonstrated ability to produce sales results while minimizing loss.
• Proven supervisory skills with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer and use relevant software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours based on business needs and maintain an excellent attendance record.

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