Global Mobility Specialist III

Global Mobility Specialist III

The Global Mobility team is responsible for supporting the successful transition, integration, and ongoing experience of international healthcare professionals (HCPs) throughout their entire assignment lifecycle in the United States, from pre-arrival through the completion of their work assignment.

The Global Mobility Specialist III plays a vital role in preparing international healthcare professionals (HCPs) for successful transition and integration into life and work in the United States. This role is responsible for delivering a comprehensive range of pre-arrival and post-arrival support services through webinars, one-on-one calls, resource development, and personalized guidance as part of the Avant Transitions Program (ATP). The Global Mobility Specialist III ensures that HCPs are culturally, emotionally, and logistically prepared for both their professional assignments and personal acclimation into U.S. communities.

Essential functions of the job include serving as a trusted and professional representative of the Avant Healthcare Professionals program, building rapport with HCPs and fostering confidence and stability throughout the full transition lifecycle, from pre-arrival through active assignment. The specialist educates HCPs prior to arrival through webinars, virtual sessions, and individualized one-on-one calls, providing tools and resources that support cultural understanding, professional expectations, and logistical readiness.

Structured, proactive support is provided during the first 90 days of an HCP's assignment through scheduled check-in calls to assess adjustment, address concerns, and support successful cultural and workplace integration. Ongoing, on-assignment support is offered beyond the initial 90 days through as-needed outreach, responding to HCP-initiated requests and proactively engaging when cultural, personal, or professional concerns arise.

The specialist supports HCPs in navigating assignment-related challenges from a cultural assimilation and lifestyle adjustment perspective, helping them adapt to U.S. workplace norms, expectations, and community engagement. Continued education and guidance are delivered throughout the Avant Transitions Program (ATP) via live presentations, small group discussions, targeted resources, and individual one-on-one sessions to promote long-term assignment success.

Individualized resources and guidance on key relocation and lifestyle topics, including housing, transportation, budgeting, school enrollment, and family support needs such as spousal employment and childcare, are provided. The specialist develops, updates, and distributes on-assignment resources, newsletters, and educational materials to support ongoing engagement and support while HCPs are active on assignment.

Educational content, presentation materials, and resource guides are created, revised, and maintained to ensure alignment with current policies, best practices, and evolving cultural trends. Accurate and timely documentation is maintained in internal systems, capturing all communications, case notes, and support activities.

Collaboration closely with internal teams addresses challenges, escalates concerns appropriately, and implements tailored, effective solutions. Communication and coordination with external vendors, as needed, support HCP needs and facilitate timely issue resolution. Participation in weekly team meetings contributes updates, insights, and collaborative problem-solving to strengthen overall program delivery.

Other duties as assigned.

Normal work schedule is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, training, and experience requirements include a high school diploma or equivalent required; an associate's degree preferred. Two to three years of experience in counseling, customer service, global mobility, or a related field is required. Experience working with international populations or living outside the U.S. is preferred. Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively, are necessary. Exceptional communication skills, both written and verbal, with proficiency in software tools such as Word, Excel, and PowerPoint, are essential. Demonstrated cultural awareness and sensitivity, with an understanding of the unique needs of international personnel, are required.

Job level competencies include technical skills, effective communication, self-development, customer focus and teamwork, decision making, innovation, quality and results orientation, and resourcefulness and tenacity.

Required licenses, certifications, and other specific requirements of law include Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain, and a clean and valid Florida driver's license and satisfactory driving record with ability to be covered under Avant's auto insurance policy.

Other characteristics of the position include physical demands such as stationary desk work for extended periods at a time, regularly required to communicate, infrequent lifting of office supplies up to 20 lbs., vision abilities including close vision and ability to adjust focus, and work environment in a professional office environment operating standard office equipment.

Statement of responsibility for confidential data includes access to, and requires daily use of, confidential records, federal law to maintain strict confidentiality of "Avant" employee information and maintain security of such information, and proprietary information and non-conflict agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.