General Adjuster

PRIMARY PURPOSE

Investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempt to effect out‑of‑court settlement with claimant.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Handles complex losses locally unassisted up to designated authority; assists on larger losses, including handling accounting‑based losses (business interruption and stock).
Examines claim form and other records to determine insurance coverage.
Interviews, telephones, or corresponds with claimant and witnesses regarding claim.
Consults police and hospital records; inspects property damage to determine extent of companys liability and varies methods of investigation according to type of insurance.
Estimates cost of repair, replacement, or compensation.
Prepares report of findings and negotiates settlement with claimant.
Recommends litigation by legal department when settlement cannot be negotiated.
Attends litigation hearings.
Revises case reserves in assigned claims files to cover probable costs.
Assists in preparing loss experience report to help determine profitability and calculate adequate future rates.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.
Supports the organizations quality program(s).
Travels as required.
QUALIFICATIONS

Education & Licensing: Bachelors degree from an accredited college or university preferred; must have earned the IIA‑AIC designation and be actively pursuing another professional insurance designation; appropriate state adjuster license is required.
Experience: Five (5) years of related experience or equivalent combination of education and experience required.
SKILLS & KNOWLEDGE

Strong oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Demonstrated commitment to timely reporting.
Strong customer service skills.
Strong interpersonal skills.
Attention to detail and accuracy.
Good time management and organizational skills.
Ability to work independently or in a team environment.
Ability to meet or exceed performance competencies.
WORK ENVIRONMENT

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; ability to meet deadlines.
Physical: Must be able to stand and/or walk for long periods of time; kneel, squat or bend; work outdoors in hot and/or cold weather conditions; climb, crawl, stoop, kneel, reach/working overhead; lift or carry up to 50 pounds; push or pull up to 100 pounds; drive up to 4 hours per day; continual use of manual dexterity.
Auditory/Visual: Hearing, vision and talking capabilities.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

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