Clinic Manager

Job Description

Job Description

Our Core Values: 

At Prism Health North Texas, our actions are guided by our Core Values. These values shape every aspect of the employee experience, including hiring, development, performance, and accountability. They are evident in how we serve our patients, engage with communities, and support one another. Our Core Values are: 

• We are solution seekers. 
• We have a can-do attitude.  
• We are mission driven.  
• We care about people. 

Position Summary:   

The Clinic Manager is responsible for the overall coordination and execution of daily clinic operations within a Federally Qualified Health Center (FQHC) Look-Alike environment, ensuring the delivery of high-quality, accessible, and patient-centered care to a diverse and underserved population. This role oversees key operational functions including patient relations, direct supervision of assigned reports and operational coordination of other clinic staff, as well as supply chain, medication, and vaccine management. The Clinic Manager ensures compliance with all applicable federal, state, and program-specific requirements, including but not limited to Adult Safety Net (ASN), Texas Vaccines for Children (TVFC), Trust Her, and other public health or grant-funded initiatives. 

The Clinic Manager is accountable for maintaining clinical and operational excellence through routine quality audits, oversight of staff training and onboarding, and management of annual skills competencies to ensure staff are equipped to meet regulatory and clinical standards. In addition, this role serves as the on-site operational leader, acting as the primary management representative during day-to-day clinic activities. The Clinic Manager partners closely with providers and staff to support efficient workflows, foster a collaborative team environment, and ensure alignment with organizational goals related to access, quality, and patient experience.
Responsibilities Position Responsibilities: 

Clinic Operations & Staff Leadership 

• Provide direct leadership, supervision, and performance management for assigned clinic staff who report directly to the Clinic Manager.
• Establish clear expectations, monitor performance, and provide ongoing coaching, feedback, and development opportunities.  
• Coordinate daily clinic operations with providers and with the supervisors of staff assigned to the clinic who report through other departments. 
• Ensure appropriate staffing levels and daily operational coverage to support efficient patient flow and access to care.  
• Foster a collaborative, team-based environment that promotes accountability, engagement, and high performance. 
• Facilitate structured team meetings, lead ongoing one-on-one coaching conversations, and conduct performance evaluations to drive staff performance, engagement, and continuous development.  
• Oversee staff onboarding, training, and annual competency assessments to ensure compliance, readiness, and high-quality patient care. 

Patient Experience & Relations 

• Promote a patient-centered care environment that aligns with FQHC Look-Alike standards for access, equity, and service.  
• Address patient concerns, complaints, and service recovery in a timely and professional manner.  
• Monitor patient satisfaction trends and implement targeted improvements to enhance the overall patient experience.  
• Ensure staff demonstrate professionalism, cultural sensitivity, and effective communication with all patient populations. 

Inventory & Resource Management 

• Oversee procurement, storage, and inventory management of clinic medical and office supplies, medications, and vaccines. 
• Ensure compliance with all regulatory and program requirements, including vaccine management (e.g., TVFC/Adult Safety Net (ASN)) and medication handling. 
• Monitor utilization and minimize waste through effective inventory controls and forecasting. 
• Oversee and maintain accurate inventory within electronic inventory and medication management systems to ensure appropriate stock levels, regulatory compliance, and continuity of care. 

Quality, Compliance & Clinical Oversight 

• Conduct routine quality audits to ensure adherence to clinical standards, regulatory requirements, and FQHC Look-Alike guidelines.  
• Maintain staff training records and oversee onboarding, ongoing education, and annual competency validation.  
• Ensure compliance with federal, state, and program-specific requirements (e.g., Adult Safety Net, Trust Her, and other grant programs).  
• Support a culture of continuous learning, safety, and accountability within the clinic.  
• Clinical oversight responsibilities are administrative and operational in nature and do not supersede the authority or scope of licensed providers. 

Performance Management & Key Metrics (KPIs) 

• Monitor and manage clinic performance against key operational and financial metrics.  
• Analyze performance data to identify trends, gaps, and opportunities for improvement. 
• Partner with leadership to develop and implement action plans to achieve organizational goals.   

Process Improvement & Operational Excellence 

• Lead and support process improvement initiatives to enhance clinic efficiency, patient flow, and care delivery.  
• Identify workflow gaps and implement practical, sustainable solutions in collaboration with staff and providers.  
• Develop and execute quality improvement plans based on data, feedback, and organizational priorities.  
• Encourage team participation in problem-solving and continuous improvement efforts.   

Collaboration & Cross-Functional Partnership 

• Collaborate with other Clinic Managers to promote consistency, share best practices, and standardize workflows across sites. 
• Partner with internal departments (e.g., HR, Finance, Quality, IT) to support clinical operations and strategic initiatives. 
• Participate in organizational meetings, committees, and planning efforts as a representative of clinic operations.  
• Support alignment between clinic-level operations and broader organizational goals.  

Financial & Operational Accountability 

• Support achievement of the clinic's financial goals, including revenue optimization, cost management, and efficient resource utilization.  
• Monitor staffing models and operational expenses to ensure fiscal responsibility. 
• Identify opportunities to improve clinic productivity while maintaining quality and patient-centered care.  

Direct reports:  

• Medical Assistant(s) 
• Medical Case Manager(s) 
• Medical Case Manager II(s) 
• Patient Service Representative(s) 
• Non-Medical Case Manager(s) (clinic-based)  

Required Skills Required Knowledge, Skills, and Abilities: 

• Knowledge of healthcare regulatory requirements, including FQHC Look-Alike standards, HRSA guidelines, and applicable state and federal regulations.  
• Ability to interpret and apply data to monitor performance, including key performance indicators (KPIs) related to access, quality, utilization, and revenue cycle.
• Experience with quality improvement methodologies and the ability to lead process improvement initiatives in a clinical setting.  
• Ability to manage competing priorities, adapt to changing demands, and maintain operational efficiency in a dynamic environment. 
• Strong interpersonal skills with the ability to build trust, manage conflict, and foster a positive team culture.  
• Financial and operational awareness, including basic understanding of clinic productivity, resource utilization, and cost management.  
• Commitment to patient-centered care and the ability to support services for diverse and underserved populations. 
• Maintain reliable transportation, a valid driver’s license and auto liability insurance.

Required Education, Experience, Certifications, and Licenses: