Care Coordinator - CMA

Care Coordinator Certified Medical Assistant (CC-CMA)

The Care Coordinator Certified Medical Assistant (CC-CMA) facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the Primary Care Provider and Advanced Practical Nurse, the CC-CMA coordinates care for patients needing support by collaborating with the patient, family, physician, providers, nurses, and other members of the healthcare team to identify needs and expedite valuable, appropriate, and cost-effective care. The CC-CMA is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They will engage with patients and caregivers and communicate orders or instructions from the doctor or clinical provider. They assist clinical providers with documenting necessary communications in a timely manner.

Located in Newton, New Jersey 07860

Department/Location: Population Health- Home Care Program

Reports to: Clinical Supervisor

FLSA Status: Nonexempt

Direct Reports: n/a

Company Overview

At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey's fastest growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey's oldest Independent Physician Association ("IPA") with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.

Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.

Duties and Responsibilities

The duties include, but are not limited to:

• Facilitate engagement between PCP and patient.
• Assist clinical providers by maintaining practice workflow, escalate acute issues to the provider timely.
• Follows instructions closely and reports observations and symptoms indicative of the patient's reactions to treatments and patient complaints.
• Responsible for scheduling accurate initial evaluations, follow-up appointments and cancellations.
• Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
• Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
• Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
• Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
• Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
• Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
• Assisting with other office duties including answering phones, faxing, filing, etc.
• Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations
• Participation in required staff huddles
• Maintain predetermined patient caseload
• Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate
• Take initiatives in finding solutions to difficult and/or sensitive problems
• Participate in quality gap closures
• Work as a patient advocate
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job-related duties as assigned.
• Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Qualifications or Education, Training and Experience

• Current NJ CMA certification
• Two (2)+ years of experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, or Home Health

Knowledge and Skills/Expected Competencies

• Willingness & ability to interact with healthcare personnel within a variety of clinical settings
• Understanding of HIPAA, Confidentiality Obligations and nursing best practice
• Demonstrated ability to work as part of a team
• Excellent interpersonal and organizational skills
• Candidate must be able to execute workflows and work together with APNs and other members of the multi-disciplinary care team
• Knowledge of Payor programs and Quality Metrics
• Ability to review clinical data to address care opportunities and healthcare utilization trends
• Critical thinking skills & able to adapt to a fast complex working environment
• Strong autonomous problem-solving ability
• Excellent time management skills
• Multitasking and prioritization working in a high-volume environment with minimal supervision
• Ability to undertake a variety of diverse care tasks and work in a multidisciplinary team
• Compassionate and able to handle stress
• Documentation accuracy in medical record
• Adaptable to new technologies and software

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of Work Environment

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.