Capital Market Associate

Business Execution Consultant 3 – Payment Operations

Funding Operations, Safe Keeping

6 Month Contract (FTE Conversion Evaluation)

Position Overview

Our Banking Client is seeking two Business Execution Consultant 3 contractors to support Payment Operations within its Safe Keeping organization. These resources will assist with daily payment processing, wire verification and approvals, ACH transactions, and ad hoc operational requests in a fast-paced, deadline-driven environment.

The ideal candidates have experience in a banking, financial services, or transaction-processing environment, demonstrate exceptional attention to detail, and can work independently while making sound decisions under pressure. Experience with payment processing systems, particularly Broadridge, is highly preferred. Candidates with strong operational experience and the ability to learn new systems and workflows quickly will also be considered.

Key Responsibilities

• Process incoming wire requests by verifying payment details, entering transactions, and ensuring accuracy and adherence to established procedures.
• Support payment processing activities involving domestic wires, Fedwire, ACH, and related payment workflows.
• Review and resolve payment exceptions, investigate rejection reasons, and escalate discrepancies or issues as appropriate.
• Assist with wire approvals and other time-sensitive operational requests to maintain daily processing volumes and service expectations.
• Respond to ad hoc requests and client or internal stakeholder inquiries with professionalism, urgency, and attention to detail.
• Perform system testing by executing test scripts, documenting pass/fail results, identifying issues, and supporting the validation of operational workflows.
• Assist with daily reconciliations and understand how transactions balance at the end of the processing day.
• Navigate multiple systems and platforms while maintaining accurate records and following established controls and procedures.
• Collaborate with team members during training and onboarding, then transition to managing assigned responsibilities independently.

Required Qualifications

• Approximately 1–3 years of experience in banking operations, payment processing, transaction processing, or a similar financial services environment.
• Strong attention to detail and the ability to accurately process high volumes of transactions.
• Ability to prioritize competing requests and work effectively in a time-sensitive, high-pressure environment.
• Demonstrated independent judgment, problem-solving skills, and the ability to make decisions within established procedures.
• Strong communication skills, including the ability to respond to stakeholder inquiries and address operational issues professionally.
• Comfort learning new systems, navigating multiple platforms, and understanding end-to-end operational workflows.
• Flexibility to work a rotating shift schedule, including the designated morning and evening shifts.
• Ability to work onsite in Charlotte during initial training and adhere to the team's hybrid work schedule.

Preferred Qualifications

• Prior experience processing or approving wire payments, ACH transactions, or Fedwire payments.
• Familiarity with SWIFT messaging and basic SWIFT codes, including the ability to understand payment rejection messages and investigate exceptions.
• Experience using Broadridge payment processing systems.
• Exposure to system testing, test script execution, quality assurance, or workflow validation.
• Basic understanding of reconciliation processes and end-of-day balancing.
• Previous experience in a high-volume banking operations or payment services environment.

Work Arrangement & Engagement Details

• Location: Charlotte, NC; preference for University Campus, Open to Uptown
• Work Model: Hybrid, with approximately three days onsite per week following initial training.
• Initial Training: Expected to be primarily onsite for the first 2–3 weeks.
• Schedule: Rotating eight-hour shifts covering designated morning and evening hours. The exact shift times and rotation cadence will be confirmed with the hiring team, but will be between the hours of 8am to 6pm EST.
• Engagement: Contract-to-hire, with a conversion decision around the 6-month mark.