Scheduler

Scheduler Position

The Scheduler position for the Office of Community Transit is responsible for timely and accurate completion of scheduling tasks to include processing of: Subscription Trip Requests; Out-of-County rides; the Daily Driver Schedule; and Dialysis Center Requests. The individual in this position will use a Shared Ride Software System to perform all tasks. This individual must be detail oriented and possess critical thinking and analytical skills to resolve issues or problems. The Scheduler position is responsible for a variety of functions and is expected to be able to focus and multi-task in a dynamic environment.

• Completes Daily Driver Schedule using linked Excel spreadsheets ensuring drivers, runs, vehicles, and times are listed accurately and related information in Shared Ride Software System is correct.

• Using Shared Ride Software System, enters data in efficient and timely manner for New Subscriptions, Changes to Subscriptions, or Subscription Cancellations.

• Creates Trip Groups to or from the same destination for efficiency using Shared Ride Software System and Google Maps or Google Earth.

• Follows out of county ride checklist and guidelines to process out of county rides in a timely and efficient manner. Manually maps out routes as needed and enters information accurately into Shared Ride Software System.

• Works with Customer Service and Dialysis Centers to ensure clients are accurately scheduled and transportation needs are met.

• Monitors and corrects problem trips.

• Contributes effective communications within the organization by establishing and maintaining open communication lines with all staff members.

• Keeps management and staff informed of critical information needed to ensure smooth operations.

• Monitors paratransit operating practices and procedures to ensure compliance with the Chester County Department of Community Transit's procedures and guidelines.

• Performs other duties as may be required or assigned.

Qualifications / Requirements:

• Ability to learn and be proficient with shared ride software system.
• Possess critical thinking and problem-solving skills. Able to use resources and tools to figure out complex issues and resolve problems.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to work independently and proceed with objectives.
• Ability to organize self and workload in an efficient and effective manner.
• Possess good judgement and decision-making skills.
• Possess positive attitude and ability to work in a team environment with different level skillsets.
• Must be comfortable in a production-oriented environment with quality and efficiency goals.
• Ability to maintain confidential information and handle confidential matters.
• Possess excellent verbal, written, and interpersonal skills.
• Must be accurate and detail-oriented, with excellent organizational skills and the ability to perform multiple tasks while priorities are under constant change.
• Possess intermediate skills to use a computer and various software packages.
• Ability to work holidays as deemed necessary by the management staff.

Preferred Skills, Knowledge & Experience:

• One or more years of job-related experience, especially in a Transit Scheduling or Dispatch setting.
• General knowledge and understanding of County of Chester policies and procedures

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:

To perform this job successfully, an individual should have:

• Intermediate Office Suite Skills (Word, Excel, PowerPoint, and Explorer)
• Intermediate Outlook skills (Email and Calendar)
• Intermediate TEAMS skills
• Ability to learn and use all available technologies and databases, such as a Shared Ride Software System, to complete scheduling tasks
• Prior experience with Scheduling or Dispatch Software is preferred

Physical Demands:

While performing the duties of this position, an individual is frequently required to sit, stand, walk, talk, hear and climb stairs. Occasionally, an individual will need to bend at the waist while working, reach or work with arms above shoulders, kneel, stoop, crouch or squat.

The specific vision requirement listed for this position is:

• Close vision (clear vision at 20 inches or less)

Work Environment:

Duties will typically be performed in an office environment where the noise level is quiet to moderate.

Certificates Licenses/Clearances Required:

Does the position necessitate a criminal background check? (must be job-related): Yes

This position requires the following documents to be obtained, reviewed as acceptable by the supervisor, and re-obtained every five (5) years:

• PA Child Abuse
• PA Criminal History