Service and Maintenance Tech - Generators

Job Description

Job Description

Service & Maintenance Technician — Standby Generators

Employment Type: Full-time

Location / Region: Knoxville, TN — home-based dispatch, daily travel throughout SE Knoxville and surrounding service area

Reports To: Service Manager

Pay Rate: Up to $35/hr or more, depending on experience — plus bonuses

Benefits

• Competitive compensation package based on experience and qualifications

• 10 paid-time-off (PTO) days for vacation, sick leave, and personal days

• 9 paid holidays to observe major national holidays

• 401(k) retirement plan with company matching

• Comprehensive health, vision, and dental insurance coverage

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Employee discounts on products and services

• Uniforms and safety gear provided

About the Role

Top pay, real bonuses, dispatched from home— Pay Plus bonus opportunities on top of your hourly rate. Your experience and skill set set your number.

No wasted windshield time getting to a yard first. Just you, your truck, and a schedule of jobs across SE Knoxville and surrounding service area.

Perfect opportunity for an independence Tech to manage your own day in the field. If you're mechanically sharp, like solving problems and want a company that pays for performance and invests in where you can go next, this is for you.

Responsibilities

Preventive Maintenance

• Perform annual and semi-annual generator maintenance visits

• Complete inspections, oil changes, filter replacements, battery testing, and operational checks

• Identify potential issues before they become service failures

• Document maintenance findings and recommendations

Service & Repair

• Diagnose electrical, mechanical, fuel, and control system issues

• Troubleshoot generator failures and performance concerns

• Complete repairs on residential and light commercial standby generators

• Test the equipment after repairs to ensure proper operation

Customer Experience

• Communicate professionally with customers before, during, and after service visits

• Explain findings and repair recommendations in a clear, customer-friendly manner

• Represent the company with professionalism and integrity

• Maintain strong customer relationships and deliver a best-in-class service experience

Administrative Responsibilities

• Accurately complete service tickets, inspection reports, and required documentation in Service Titan

• Utilize company software and mobile applications to manage work orders

• Maintain inventory levels and vehicle stock

• Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up

Requirements

Required Qualifications

• 3 + years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field

• Strong troubleshooting and diagnostic abilities

• Ability to work independently with minimal supervision

• Valid driver's license with an acceptable driving record

• Comfortable using tablets, smartphones, and service software

• Ability to lift 50 pounds and work outdoors in varying weather conditions

Preferred Qualifications

• Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems

• Electrical troubleshooting experience

• Generac certification or willingness to obtain certification

• Residential service experience and strong customer service skills

Work Environment

• Home-based dispatch model with a company vehicle provided

• Daily travel throughout the Knoxville and surrounding service area

• Outdoor work environments

• Occasional after-hours or emergency service support may be required

This Job Is

• A great fit for techs from HVAC, diesel, automotive, electrical, or mechanical backgrounds looking to apply their skills to standby generators

• Ideal for someone who wants to work independently in the field rather than in a shop

• A strong match for self-motivated, organized technicians who take pride in their work

• A path to long-term growth with certification support and advancement opportunities

What Success Looks Like

• Consistently completes scheduled maintenance visits on time

• Diagnoses and repairs equipment efficiently and accurately

• Maintains high customer satisfaction ratings

• Keeps service documentation accurate and up to date

• Operates safely and follows all company safety standards

RequirementsService & Maintenance Technician — Standby Generators

Position Snapshot

Employment Type: Full-time

Location / Region: Knoxville, TN — home-based dispatch, daily travel throughout SE Knoxville and surrounding service area

Reports To: Service Manager

Pay Rate: Up to $35/hr or more, depending on experience — plus bonuses

About the Role

Top pay, real bonuses, and a truck in your driveway every morning — that's what this role is built around. We're paying up to $35/hr or more depending on what you bring to the table, plus bonus opportunities on top of your hourly rate. No two techs are paid the same here; your experience and skill set set your number.

This is a home-based dispatch position, which means your day starts and ends at your own house — not a shop. You're handed a company vehicle, gas card, and a route, and you're on your way. No clocking in at a warehouse, no wasted windshield time getting to a yard first. Just you, your truck, and a schedule of jobs across SE Knoxville and surrounding service area.

You'll spend your days running PM visits and repairs on residential and light commercial standby generators — diagnosing, fixing, and moving on to the next stop, with the independence to manage your own day in the field. If you're mechanically sharp, like solving problems instead of sitting through someone else's, and want a company that pays for performance and invests in where you can go next, this is that opportunity.

Responsibilities

Preventive Maintenance

• Perform annual and semi-annual generator maintenance visits

• Complete inspections, oil changes, filter replacements, battery testing, and operational checks

• Identify potential issues before they become service failures

• Document maintenance findings and recommendations

Service & Repair

• Diagnose electrical, mechanical, fuel, and control system issues

• Troubleshoot generator failures and performance concerns

• Complete repairs on residential and light commercial standby generators

• Test the equipment after repairs to ensure proper operation

Customer Experience

• Communicate professionally with customers before, during, and after service visits

• Explain findings and repair recommendations in a clear, customer-friendly manner

• Represent the company with professionalism and integrity

• Maintain strong customer relationships and deliver a best-in-class service experience

Administrative Responsibilities

• Accurately complete service tickets, inspection reports, and required documentation in Service Titan

• Utilize company software and mobile applications to manage work orders

• Maintain inventory levels and vehicle stock

• Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up

Requirements

Required Qualifications

• 2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field

• Strong troubleshooting and diagnostic abilities

• Ability to work independently with minimal supervision

• Valid driver's license with an acceptable driving record

• Comfortable using tablets, smartphones, and service software

• Ability to lift 50 pounds and work outdoors in varying weather conditions

Preferred Qualifications

• Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems

• Electrical troubleshooting experience

• Generac certification or willingness to obtain certification

• Residential service experience and strong customer service skills

Work Environment

• Home-based dispatch model with a company vehicle provided

• Daily travel throughout the Knoxville and surrounding service area

• Outdoor work environments

• Occasional after-hours or emergency service support may be required

This Job Is

• A great fit for techs from HVAC, diesel, automotive, electrical, or mechanical backgrounds looking to apply their skills to standby generators

• Ideal for someone who wants to work independently in the field rather than in a shop

• A strong match for self-motivated, organized technicians who take pride in their work

• A path to long-term growth with certification support and advancement opportunities

Benefits

• Competitive compensation package based on experience and qualifications

• 10 paid-time-off (PTO) days for vacation, sick leave, and personal days

• 9 paid holidays to observe major national holidays

• 401(k) retirement plan with company matching

• Comprehensive health, vision, and dental insurance coverage

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Employee discounts on products and services

• Uniforms and safety gear provided