RN, Outpatient Department Team Lead OFN

Description:

Job Summary:

The RN Team Leader assumes a lead role, in collaboration with a clinician partner, to assist in the development of a high functioning self-directed team. He/she practices and demonstrates skills that foster professional commitment of the team members to function to their level of licensure and training, make care decisions and assume accountability for providing high quality and timely health care which support Kaiser Permanentes mission, vision and values.

Essential Responsibilities:

• Leadership and Professional Competencies: Practices clinical and team building leadership skills. Evaluates and prioritizes, with workgroup, staffing needs on a daily basis and collaborates with manager/staffing specialist to resolve issues. Collaborates with physician leadership and team to design and facilitate workflow processes (e.g. demand management such as access, referrals, waitlists, etc.). Advocates for patients, clinicians and staff. Identifies, addresses and monitors scope of practice issues and takes action leading to processes for resolution. Collaborates with physician lead, team members and manager in developing policies and procedures for the module or department. Acts as mentor and coach in assisting team members with issues and concerns related to patient care and workflow. Utilizes critical thinking and has authority to make decisions and delegate appropriate work. Facilitates resolution of member concerns as they relate to direct medical care issues. Demonstrates effective communication with patients, clinicians and staff.


• Participates in the hiring, training and evaluating process. Participates in the interview and selection of new team members (e.g. clinicians, support staff). Collaborates with management to identify, develop and facilitate orientation and training needs with the team. Assists in the assessment and monitoring of clinical competencies of the team. Provides input into performance evaluations. Acts as mentor and coach in assisting team members with training or educational needs. Demonstrates personal commitment to continuous learning and professional development.


• Facilitates information flow when emergency situations occur during medical office operational hours. Communicates work team issues to manager on a regular basis. Communicates team performance in meeting clinical and service targets. Coordinates communication flow within the team, with other local departments and regionally and nationally. Collaborates with physician lead and manager to co-facilitate team meetings. Participates in communicating module/department issues locally and regionally.


• Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch, convenient and easy, and affordable). Adheres to and assists in monitoring teams adherence to Quality of Service Standards and Behavioral Guidelines.


• Demonstrates and models ethical and legal behavior in all professional activities. Demonstrates accountability for personal ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands, supports and acts as a resource related to Kaiser Permanentes policies, legal considerations and professional ethics. Adheres to and assists in monitoring teams adherence to Health Insurance Portability and Accountability Act (HIPPA), confidentiality policies and Principles of Responsibility (POR).


• Clinical Competencies: Provides clinical expertise and professional nursing leadership and to support the health care team in meeting the needs of the patient. Understands and participates in population based care activities which are supported by an interdisciplinary health care team. Maintains and monitors a safe and therapeutic environment for patients, clinicians and staff. Demonstrates personal proficiency in using computer-based information and practice management systems for decision support and provision of care.


• Organizational Competencies: Demonstrates knowledge of and facilitates national and regional strategic initiatives at the local level. Demonstrates leadership in applying the principles and tools of the Labor-Management Partnership.

Basic Qualifications:

Experience

• Minimum of two (2) years of RN experience in an acute care or ambulatory care/clinical setting within the last five (5) years.

• One year experience in a primary leadership role.

Education

• Graduate of accredited school of nursing.
• High school diploma or GED.

License, Certification, Registration

• Registered Nurse License (Oregon)
  
  
  
  

• Pediatric Advanced Life Support required at hire
  
  
  
  

• Basic Life Support
  
  
  
  

• Advanced Cardiac Life Support required at hire
  
  
  
  

Additional Requirements:

• Completion of Kaiser Permanente LMP Training prior to or upon hire.
• Demonstrates experience in clinical, leadership and team building skills.
• Able to type 20 words per minute.
• Demonstrates effective interpersonal, communication, problem-solving, decision-making, time and conflict management skills.
• Willingness to learn computerized information systems.
• Demonstrates commitment to customer focused care.
• Demonstrates ability to work within multidisciplinary teams and within a dynamic work environment.

Preferred Qualifications:

• Previous experience in mentoring and coaching clinical staff.

• Current or future bachelors degree in nursing or related field.

• 1 to 5 years of experience in mentoring and coaching clinical staff, schedule and assignment making.
• CPAN or CAPA Certification
• Procedural Sedation Competency

Notes:

• Monday-Friday, Rotating Day off