Supply Chain Program Manager

Role: Director – eCommerce Program Management

Location: Dallas, Tx - Onsite.

Employment Type: Full-Time

Years: 8+ years

About the Opportunit

yA fast-growing technology company in the logistics and transportation sector is seeking a senior program leader to oversee a large-scale eCommerce and shipping partnership. This role will be responsible for program launch, stakeholder management, operational performance, and ongoing execution across internal teams, strategic partners, and service provider

s.The ideal candidate combines strong program management, operational leadership, partner engagement, and cross-functional execution skills in a dynamic, high-growth environmen

t

.Key Responsibili ti

esProgram Leadersh

• ipLead launch readiness, onboarding, and ongoing program executio
• n.Manage project plans, timelines, risks, dependencies, and milestone
• s.Drive alignment across internal teams and external stakeholder
• s.Identify and resolve issues proactivel

y.
Partner Managem

• entServe as the primary day-to-day contact for a strategic partn
• er.Build trusted relationships with leadership and operational tea
• ms.Provide clear visibility into program status, performance, and prioriti
• es.Translate partner requirements into actionable internal pla

ns.
Cross-Functional Execu

• tionCoordinate activities across commercial, operations, product, technology, finance, and support functi
• ons.Establish governance, reporting, and escalation proces
• ses.Track commitments and ensure timely deliv

ery.
Operational Perfor

• manceMonitor KPIs, service levels, customer experience, and operational out
• comesDrive continuous improvement initiat
• ives.Support scalable processes and operating mo

dels.
Governance & Confident

• ialityHandle sensitive business information with discr
• etion.Maintain appropriate information separation across strategic partner
• ships.Ensure compliance with contractual and governance require

ments.
Requi

• rements8+ years of experience in program management, operations, logistics, transportation, customer success, eCommerce, or related s
• ectors.Proven track record managing complex cross-functional initi
• atives.Strong project planning, stakeholder management, and execution
• skills.Ability to influence outcomes without direct aut
• hority.Excellent executive communication and relationship-building
• skills.Experience in fast-paced, high-growth envi
• romentsPreferred Background in logistics, transportation technology, parcel delivery, or
• suppl
• ychain.Experience launching new programs, products, or se
• rvices.Exposure to enterprise partnerships and multi-stakeholder enviro
• nments.Ability to operate as a hands-on business leader balancing strategy and exe

cution.
Comp

• ensationCompetitive bas
• e salaryPerforman
• ce bonusEquity opp
• ortunityComprehensive benefits
• packageFlexible paid

time off
Success

• MeasuresSuccessful launch and scaling of the
• program.Strong partner satisfaction and en
• gagement.Effective cross-functional coordination and e
• xecution.Consistent achievement of operational and service-level ob
• jectives.High standards of governance, confidentiality, and profess

• ionalism.
  Senio
• rity LevelMid-Se
• nior lev
• elIndustryWarehousing a
• nd StorageTransportation, Logistics, Supply Chain a
• nd StorageEmplo
• yment Typ
• eFull-timeJob
• FunctionsProject
• ManagementSu
• pply C
• hainSkillsProgram
• Management
• E-CommercePro