Specialty Operations Pharmacy Technician 3

Become a part of our caring community The Specialty Operations Pharmacy Technician 3 Disease Management Team supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Specialty Operations Pharmacy Technician 3 Disease Management reports to a Supervisor. The position primarily supports inbound member and provider calls. Responsibilities You will be in contact with physicians for prescription clarification and may enter prescription orders into the system. You will support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes developed benefiting healthy outcomes. You will provide education and resources for new members demonstrating excellent written and verbal communication skills. Decisions are typically focus on methods, tactics and processes for completing administrative tasks and projects. You will prioritize requests by interpreting and adapting to procedures, processes and techniques. You will exercise good judgement and depth of knowledge of administrative processes and organizational knowledge. Use your skills to make an impact. Required Qualifications Must have an active unrestricted State Board of Pharmacy Technician in the state of Arizona, Ohio or Texas without disciplinary action. Must have National Certification: PTCB (CphT) or ExCPT. Minimum 1 year customer service experience working in a health services or pharmacy setting. Basic proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel). Knowledge navigating multiple systems and platforms with the ability to troubleshoot and resolve general technical difficulties in a remote environment. Preferred Qualifications Previous Specialty Pharmacy experience (Oncology, Neuromuscular, Pulmonary). Bilingual English and Spanish – You may be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Workstyle Remote work at home. Location: AZ, OH, TX. Schedule: M-F 11:30 AM Eastern – 8:00 PM Eastern, overtime coverage as needed to support business. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Pay Range $44,900 - $60,200 per year. Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr Humana Inc