Senior Technical Support Analyst

Senior Technical Support Analyst (Tier 2)As part of the IT Service Desk Team, Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.Independently design software distribution solutions using available toolset and technical expertise.Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.Provide patch management for the distributed environment.Provide back-up support as needed for Systems Administrators.Configure and maintain Smartphones.Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openingsCompTIA A+ certification or comparable experience requiredCompTIA Network+/CompTIA Server+ or comparable experience desiredMinimum of 3 years of working experience with computer hardware and software.Experience working with a Microsoft-networked computer environment.Experience working with Apple products is a plus.Experience working with Microsoft Entra is a plus.Strong hardware/software/networking trouble shooting skills.Strong Windows AD management skills.Ability to respond to technical issues in a timely fashion with an emphasis on customer service.Ability to manage and prioritize multiple tasks under pressure.Excellent verbal communication skills.Excellent phone and e-mail etiquette and customer service skills.Ability to lift and/or move up to approximately 50 pounds occasionallyOccasionally able to Bend/Stoop and/or Kneel as requiredAbility to travel approximately 3% of the time.Rate Range: 27.21 - 40.80 USD HourlyMultiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at View email address on click.appcast.io.