Employee Services Assistant

Overview

About Titan America

Titan America LLC (NYSE: TTAM), a TITAN Group Company, is one of the premier producers of cement and building materials in the eastern United States and the North American subsidiary of the TITAN Group. With a history spanning over 100 years, Titan America has consistently delivered innovation, operational excellence, and sustainable solutions. Our comprehensive portfolio-including cement, aggregates, fly ash, ready-mix concrete, and specialty admixtures-serves diverse customer needs across commercial, industrial, and infrastructure markets.

Responsibilities

1. Complete the Bureau of Labor Statistics surveys for the various locations.
2. Prepare and submit the Multiple Worksite Report for Virginia, Florida and North Carolina.
3. Assist employees and managers with login issues on the UKG Clocks, Web Clock, and mobile application.
4. Serve as a backup to the Payroll System Administrator for payroll maintenance and UKG security setup, ensuring adherence to SOX compliance procedures.
5. Manage and report on open UKG cases.
6. Submit payroll tax payment coding to accounting, following SOX compliance procedures.
7. Oversee the FMLA and STD plans with Lincoln Financial.
8. Create Friday STD report for HR and payroll.
9. Assist Human Resources Manager with questions about FMLA or STD claims.
10. Monitor the Payroll Tax inbox and notify relevant parties of issues as necessary.
11. Handle unemployment claims received by the department, ensuring timely distribution to the appropriate HR Manager for completion.
12. Assist Wellness Program in providing administrative support

Qualifications

• Intermediate to advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP functions, data analysis, reporting, and spreadsheet reconciliation
• Excellent written and verbal communication skills
• Strong customer service skills supporting employees and managers
• Ability to work both independently and collaboratively across departments
• Experience with reviewing, tracking, and resolving system or case management issues
• Understanding of SOX compliance procedures and data security practices
• Ability to handle and maintain confidentiality of sensitive employee and payroll information
• Strong organizational skills with the ability to manage multiple tasks and meet reporting deadlines
• Experience administering employee leave programs, including FMLA and Short-Term Disability
• Experience with HRIS and payroll systems, preferably UKG
• Experience with case tracking and system management processes (e.g., UKG case management)

Why Join Titan America?

At Titan America, you will join a global leader with more than a century of success, innovation, and sustainability. This role provides the opportunity to shape the future of commercial and infrastructure markets, while working with high-performing teams across the United States and internationally.

We are proud to offer a competitive compensation package, including:

• Market-leading base salary
• Annual performance-based bonus
• Comprehensive benefits (medical, dental, vision, 401(k), paid time off, and more)

Our culture is built on safety, integrity, accountability, and sustainability. We invest in our people, providing opportunities for professional growth, development, and long-term career success.