Admissions Representative

Admissions Representative American Public University System (APUS) The Admissions Representative partners with potential students interested in attending American Military University and American Public University. The role is expected to help potential students discover goals, understand their needs, advise toward solutions, and support enrollment decisions, ultimately making admissions decisions regarding student fulfillment of admissions requirements. The representative uses marketing materials and opportunities provided by APUS to serve assigned potential students as determined by management. This is a student-facing professional position in higher education. The role reports to an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities Consults and advises potential students to jointly discover goals and advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. Provides regular follow-up to potential students in an efficient and timely manner via telephone, email, or other electronic means. Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). Evaluates the academic records and documents of potential students for admission to APUS programs. Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services, and Marketing. Meets or exceeds performance goals and metrics as determined by department leadership. Keeps a professional appearance at all times. Adheres to assigned work schedule. Follows campaigns and follow-up strategies for student recruitment and enrollment. Performs other duties and assists with special projects as assigned by department leadership. Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities. Requirements 1‑2 years of work experience in telemarketing, sales, service, online or higher education preferred. Associate’s Degree required. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to View email address on click.appcast.io. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr