Insurance Customer Service Representative

Insurance Customer Service Representative Our dynamic team seeks a professional, enthusiastic and goal-oriented individual to provide exceptional customer service to our clients and policyholders. This CSR position will be full-time with room for advancement. Must have excellent communication, computer and customer service skills. Duties include assisting customers, taking payments, answering the phone, office tasks, assisting with claims, providing support to other co-workers, being able to multi-task and handle a busy office setting. Location Worthington, MN Insurance Customer Service Representative Duties & Responsibilities Answer incoming call, directing traffic and general inquiries Accurately helping customers pay bills (Cash, Checks & Credit Cards) Demonstrate accuracy in processing client information based on the data given Learn the software systems used by the companies to be able to communicate effectively Perform monthly transactions and reports Assist with agency marketing Keep accurate log of customer conversations Duties & Responsibilities once Licensed: Verify new customers coverage and present policyholders with proof of insurance paperwork Be able to process orders, forms, applications, or requests Learn to identify customer needs or desires in order to recommend the appropriate product or service Quote products for new and existing customers Review quotes, sell new policies and review current policies with customers Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved Insurance Customer Service Representative Qualifications: High school diploma or GED equivalent needed Excellent active listening, interpersonal, and communication skills in English (Bi-lingual a plus) Basic computer & typing skills Energetic, Friendly and Outgoing Works well in a team environment Insurance Customer Service Representative Compensation & Benefits Competitive Wage Vacation, Sick time & Holiday pay Full Time (40hr/week) 8am to 5pm, M-F 401k with Match Long term disability and life insurance (after 30 days) #J-18808-Ljbffr