Principal External Communications Manager

Principal External Communications Manager Primary Location: Eden Prairie, MN United States of America C.H. Robinson is seeking a Principal External Communications Manager who will execute innovative and effective integrated communications efforts. The role helps tell the story of how our people, technology, agentic supply chains, and Lean operating model are shaping the future of global commerce. This position is ideal for a strategic storyteller energized by AI, technology, media relations, global trade/commerce, executive communications, and translating complex ideas into compelling narratives for customers, investors, carriers, employees, and the market. You will elevate C.H. Robinson’s position as a leader in Lean AI supply chains by partnering closely with executive and technical leaders and cross-functional teams to bring high-impact stories to life. In-person collaboration is valued: you will engage with peers on-site three days a week and have the flexibility to work remotely two days a week. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following: Shape and elevate C.H. Robinson’s external narrative as the company evolves into a Lean AI-enabled technology platform Develop and execute integrated communications strategies that support business priorities, strengthen brand visibility, and engage key external audiences Partner with senior leaders, technical stakeholders, and business teams to translate complex topics into clear, compelling stories for media, customers, investors, carriers, employees, and industry audiences Create high-impact content across PR, media relations, social media, blogs, executive messaging, speeches, thought leadership, events, and enterprise communications Lead storytelling around technology, AI, agentic supply chains, global commerce, and business transformation in a way that is relevant, credible, and market-facing Build and manage media, influencer, and stakeholder relationships that generate awareness, strengthen reputation, and support commercial goals Use audience insights, analytics, and performance metrics to refine messaging, improve engagement, and inform future communication strategies Lead proactive and reactive communications, including media outreach, executive visibility opportunities, brand-risk monitoring, and crisis response Manage complex, cross-functional, and global communications projects with strong judgment, polish, and executive presence Bring a strategic communications lens to major business initiatives, helping leaders uncover stories, sharpen messages, and drive meaningful audience action Required Qualifications: High school diploma or GED Minimum 6 years of communications experience and proven track record of successfully communicating to large audiences, including press, to inspire change, enhance engagement and mitigate risk Strong writing, storytelling and sharp, error-free editing skills Ability to travel up to 10% (domestic and international) Preferred Qualifications: Experience in technology communications, technology or product marketing and/or public relations, AI storytelling Bachelor’s degree from an accredited college or university Thrives in a fast-paced, high-volume, results-driven environment Highly organized and detail-oriented, with strong prioritization and time management skills Effective collaborator across functions, levels, and teams Trusted strategic advisor and influencer who builds strong, cross-functional relationships Promotes teamwork and contributes to a positive, collaborative culture Stays current on industry trends and proactively drives innovation and continuous improvement Leads and influences change effectively across a large, matrixed organization Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $98,900.00 - $167,100.00 Additional Information: The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Individual base pay is determined by job-related skills, experience, and relevant education or training. Compensation details listed reflect base pay only and do not include additional variable compensation. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide top-tier benefits that matter to you most, including: Three medical plans including prescription drug coverage and enhanced fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays and 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) for U.S. salaried employees, and PTO for other employees in the U.S. and Canada Paid parental leave and paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Opportunities for career development, networking, and team-building Learn more about our benefit offerings on our Benefits & Wellbeing page. #J-18808-Ljbffr