Desktop Support Technician

Job Description

• Utilizes software tools to automate the installation of OS images and application software.

• Coordinates walk-throughs with vendors to determine cabling and other IS related needs.

• Knowledgeable of all facilities for on-call purposes.

• Provides solutions to end user hardware, software and connectivity issues by using

troubleshooting and technical skills.

• Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and

coordinates the repair of broken equipment when placed out of service.

• Maintains accurate information/data regarding end user issues within the tracking system

and updates asset information/data when equipment is moved, added or changed.

• Ensures that all information systems products and services meet minimum corporate

standards and end user requirements.

• Ensures safe care to patients, staff and visitors; adheres to all hospital policies,

procedures, and standards within budgetary specifications including time management,

supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for

mandatory/continuing education, skills competency, supports department-based goals which

contribute to the success of the organization; serves as preceptor, mentor, and resource to

less experienced staff.

• Other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Associates Degree or two (2) years of Information Technology field experience

• Windows 10 and 11, VDI and network printing experience

• Experience with standard software installs and hardware repairs - Experience working for a large corporation or health system

• Experience with the Service Now ticketing system