Lead Airport Agent - Customer Service

Job Title

Join Envoy Air where you will be part of a team committed to providing outstanding service.

Job Description

Envoy Air is looking for individuals who are stable, secure, and fast-growing. You will be stimulated, challenged, and have the opportunity to develop your career with amazing employee flight privileges within the American Airlines global network, training and development programs, and comprehensive health and life benefits.

Responsibilities

Your impact will be felt through:

• Providing efficient, friendly service to all customers
• Promoting and selling air travel with American Eagle and American Airlines
• Completing arrangements for accommodating passengers
• Ensuring a safe path for escorting passengers
• Completing necessary arrangements for passengers with reservations
• Determining flight close-out time and preparing flight forms
• Conducting agent observations and associate activities
• Administering local training programs
• Maintaining supplies and inventory control logs
• Preparing customer correspondence and compiling statistical data
• Assisting management in administrative duties
• Exposing to engine fumes, vehicle emissions, dust, and engine noise
• Standing, using finger dexterity, typing, climbing, and descending stairs
• Carrying, bending, lifting, and turning baggage weighing up to 75 lbs
• Operating a mobile mechanical jet-bridge
• Opening and closing aircraft cabin doors
• Communicating with operations lead and management
• Providing exceptional customer service
• Collaborating with various departments
• Monitoring and managing passenger flow
• Maintaining accurate records and documentation

Qualifications

We are looking for individuals who:

• Are at least 18 years old
• Have a high school diploma, GED, or international equivalent
• Possess at least one form of TSA-acceptable identification for business travel purposes
• Are willing and able to work a variety of rotating shifts
• Are flexible to work additional hours with short notice
• Can carry, bend, lift, and turn with bags and other items weighing up to 75 lbs
• Are customer focused, detail oriented, and interested in the airline industry
• Are comfortable working with computers and able to learn new computer programs
• Can read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Have demonstrated ability to communicate verbally and in writing
• Have strong organizational, interpersonal, negotiation, and leadership skills preferred
• Have above average attendance preferred
• Can read, write, fluently speak, and understand Spanish (in some locations) preferred
• Have one year of customer service experience preferred
• Have prior training and/or curriculum development experience preferred
• Have experience using Word and Excel preferred

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.