IT Business Analyst - Loftware (Labeling)

IT Business Analyst

NTT DATA's client is seeking an experienced IT Business Analyst with expertise in Loftware labeling solutions to support manufacturing operations. The ideal candidate will possess strong business analysis skills, hands-on experience with labeling/printing systems, and the ability to effectively coordinate across cross-functional teams, vendors, and stakeholders. This role requires a proactive individual who can drive requirements gathering, facilitate discussions, and ensure successful delivery of labeling solutions aligned with operational needs.

Key Responsibilities

• Work as a Business Analyst supporting labeling and printing solutions, with a focus on Loftware in a manufacturing environment.
• Gather, document, and analyze business requirements, ensuring clarity and alignment with stakeholder expectations.
• Act as a bridge between business, IT, vendors, and SMEs, ensuring seamless communication and execution.
• Facilitate and lead stakeholder meetings, workshops, and requirement sessions; ask the right questions to uncover needs and risks.
• Support cross-functional coordination across operations, supply chain, IT, and external vendors.
• Assist with project management activities such as tracking deliverables, managing timelines, and status reporting (acting as backup to PM when required).
• Collaborate with vendors for solution design, issue resolution, and implementation support.
• Ensure all documentation is well-organized, up to date, and adheres to standards (BRD, FRD, process flows, etc.).
• Support operational processes, ensuring labeling solutions integrate effectively into manufacturing workflows.
• Identify improvement opportunities and proactively address risks and gaps.

Required Skills & Qualifications

• 7+ years of strong business analysis skills, including requirement elicitation, documentation, and stakeholder management.
• 5+ years of hands-on experience with Loftware (labeling/printing software) is mandatory.
• 5+ years of proven experience working in a manufacturing domain.
• Good understanding of operations processes within manufacturing environments.
• Experience in vendor coordination and management.
• Ability to work closely with Subject Matter Experts (SMEs) and technical teams.
• Strong meeting facilitation skills with the ability to drive discussions and decisions.
• Excellent communication, analytical, and problem-solving skills.
• Highly proactive, organized, and detail-oriented individual.

Preferred Qualifications

• Experience supporting or collaborating with Project Managers.
• Familiarity with labeling compliance standards (industry-specific).
• Exposure to ERP systems (SAP, Oracle, etc.) integrated with labeling solutions.

Key Competencies

• Stakeholder Management
• Cross-functional Collaboration
• Documentation Excellence
• Analytical Thinking
• Communication & Facilitation
• Organizational & Planning Skills

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($50-$55/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.