Collision CSR & Estimator Trainer

What To Expect Tesla is seeking a curious, engaging, and driven Collision Field Operations Training Instructor to join the Collision Learning & Development (L&D) team. You will deliver training to onboard and support the performance of Collision Estimators, CSRs and additional Tesla Collision team members according to business needs, and ensure the effective and efficient implementation of our learning programs, including the success of training for New Site Openings. The position is based at our Collision Center in Huntington Beach, CA. What You'll Do Deliver engaging instructor‑led training on front‑of‑house and back‑of‑house operations, including system utilization, while training and developing customer service representatives and estimators on customer intake and vehicle repair processing. Assist with scheduling classes, coordinating site visits, and conducting virtual support. Ensure programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives. Effectively handle multiple priorities, organize workload, and meet project deadlines. Operate a variety of hand, power, and shop tools. Work independently in limited‑supervision environments while complying with all Tesla safety rules, guidelines, and standards. Perform any additional responsibilities as needed and assigned. What You'll Bring 5+ years of collision industry experience, with training experience preferred. Certificate from vocational school in collision repair preferred. Experience in front‑of‑house and back‑of‑house collision operations, including estimating platforms, production management systems and Microsoft Office. High level of proficiency in both written and spoken English. Maintain and perform top‑level professional integrity and appearance as a Collision Repair Program Trainer. 60% travel domestically and internationally based on business needs. Capable of lifting 50 lbs. and driving a forklift. Benefits Medical plans with plan options and $0 payroll deduction. Family‑building, fertility, adoption and surrogacy benefits. Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution. Company‑paid HSA contribution when enrolled in the high‑deductible medical plan with HSA. Healthcare and dependent care FSA. 401(k) with employer match, employee stock purchase plan, and other financial benefits. Company‑paid basic life and AD&D insurance. Short‑term and long‑term disability insurance (90‑day waiting period). Employee assistance program. Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays. Back‑up childcare and parenting support resources. Voluntary benefits: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight loss and tobacco cessation programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program. Compensation $64,600 - $114,000 annual salary + cash and stock awards + benefits. Pay offered may vary depending on market location, job‑related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. #J-18808-Ljbffr