Boutique Assistant (Long-Term Temporary Assignment) - San Francisco (Evergreen)

Richemont is a global leader in the luxury sector, providing high‑end jewelry, watches, and accessories across multiple iconic maisons. Each maison upholds a tradition of style, craftsmanship, and innovation while preserving its unique heritage. Role Overview The Boutique Assistant supports the execution of the client experience strategy in boutiques, delivering extraordinary hospitality and ensuring seamless, memorable service that fosters long‑term loyalty. Responsibilities Build extraordinary client experiences through hospitality excellence. Promote a warm and welcoming boutique environment that aligns with Cartier values. Assist the boutique team front‑of‑house and back‑of‑house with appointment preparation, client entertainment, product presentation, and sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service). Support appointment setup, staff staging, boutique traffic flow, and daily management of the appointment booking tool (RDV) and queue. Maintain visual standards of wrap rooms and client service areas, replenish daily needs, and support order processes and storage organization. Provide personal services such as directions, restaurant reservations, entertainment requests, floral orders, and production of maps and literature. Handle phone duties: incoming calls, message retrieval, and appointment setting. Manage quick service and personalization requests (e.g., strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing). Participate in boutique opening, closing, and daily set‑up/break‑down activities. Collaborate with the Operations Coordinator on stock maintenance of non‑sell‑allables. Assist with special projects as needed. Technical Skills Excellent computer skills and use of technology. MS Office experience required. SAP knowledge preferred. Additional language skills are a plus. Physical Requirements Prolonged standing, walking, bending, kneeling, and lifting up to approximately 45 lbs. High energy, physical stamina, and ability to work in fast‑paced environments. Mobility: extensive standing and walking during shifts. Strength: lifting, carrying, pushing, and pulling items up to 45 lbs. Flexibility: regular bending, stooping, kneeling, and crouching. Reasonable accommodations may be made for individuals with disabilities. Ability to climb stairs while moving between areas and work in tight or confined spaces. Safe handling of glassware during hosting and service operations. Personal Skills & Other Requirements Availability to work retail hours, including weekends, and travel for training. Strong organizational and interpersonal communication skills. Excellent client service understanding, attention to detail, and ability to handle multiple tasks simultaneously with accuracy. Collaborative approach with a “can‑do” attitude. Intellectual curiosity and passion for learning. Benefits Competitive hourly rate of $25/hr. Comprehensive benefits include medical, dental, and vision programs, and support for employee wellbeing and work‑life balance. #J-18808-Ljbffr US04 Richemont North America, Inc.