Patient Experience Advocate/Chiropractic Assistant

Job Description

Job Description

Benefits:

• Employee discounts

About the Role:
JANICE A CHEATWOOD DC in Brandon, FL is looking for a passionate and people-first Patient Experience Advocate to join our growing team! In this role, you'll be the welcoming face and voice of our practice, ensuring every patient feels heard, valued, and cared for from the moment they walk through our doors. You will collaborate and coordinate with the whole team to make sure the patient is feeling informed and comfortable with their chiropractic healthcare.

Responsibilities:

• Greet and check in patients with a warm, professional demeanor to create a positive first impression
• Manage patient scheduling, appointment reminders, and follow-up communications
• Address patient inquiries, concerns, and feedback in a timely and empathetic manner
• Coordinate with clinical staff to ensure smooth patient flow and minimal wait times
• Assist with patient intake forms, insurance verification, and billing inquiries
• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA
• Promote a positive office culture by advocating for patient satisfaction at every touchpoint
• Helping families with young children be able to succeed with their treatments
• Guides patients through basic exercises
• Help patients get set up on therapies (Electric Muscle Stimulation, Decompression, Ultrasound, Laser)

Requirements:

• Prior experience in a healthcare, chiropractic, or customer-facing office setting preferred
• Strong interpersonal and communication skills, both verbal and written
• Familiarity with electronic health records (EHR) and scheduling software a plus
• Ability to multitask and stay organized in a fast-paced clinical environment
• Compassionate, patient-centered attitude with a commitment to service excellence
• Knowledge of basic insurance and billing processes is a plus
• High school diploma or equivalent required; associate's or bachelor's degree preferred

About Us:
JANICE A CHEATWOOD DC is a trusted chiropractic practice located in Brandon, FL, dedicated to helping patients achieve optimal health and wellness through personalized, compassionate care. Our patients love us for our attentive approach and commitment to their long-term well-being. We foster a supportive, team-oriented work environment where every staff member plays a vital role in delivering an exceptional patient experience.

Please note

• This job description is not intended to be a comprehensive list of duties and responsibilities. Responsibilities may change at any time based on business needs.
• This job is a busy job that entails walking to treatment rooms throughout the day. This is not a sedentary job.
• Our patient hours are Monday 8:30 am- 12:00pm and 2:00pm-6:00pm, Tuesday and Thursday 11:00am- 7:00pm and Friday 8:30am to noonish. Wednesdays are for administrative duties. 
• This position is 30-35 hours/week.
• For this position, please email me at View email address on us.fitly.work to include 1. Your name and job title in the subject line 2. A copy of our patient hours 3. Why you would like this job and 4. A 30 second video introducing yourself (optional but is very helpful)