Lending Support Specialist III

Work Location Mount Laurel, New Jersey, United States of America Hours 40 Pay Details $23.25 - $30.75 USD Job Description The Lending Support Specialist III performs various support functions for the Loan Processors in Residential Mortgage and Consumer Lending. This includes various requests from operations and business partners such as regulatory disclosures, as well as working daily and multi‑daily reports. Acts as subject matter expert and is the first level of escalation. Must be able to commute into one of the following office locations -- Mt Laurel, NJ; Charlotte, NC; or Jacksonville, FL. Depth & Scope Performs varied and complex administrative duties involved in checking and verifying files, work, and information submitted by others Ensures reviewed materials are accurate and complete Orders and reviews flood, title, and/or insurance Orders and/or reviews credit reports as well as verify Borrower identity Works daily reports directed by LOB within the department's service level agreement Makes higher level decisions, researches regulatory guidelines and makes recommendations accordingly Provides assistance to less experienced staff with problem resolution and provides guidance on regulations Provides assistance to manager with requests as needed and is the first level of escalation Acts as a subject matter expert, providing support and expertise to less experienced staff members Assists in testing new systems, system enhancements, and documentation software Follows-up on unresolved issues to ensure resolution Provides feedback to lending operations and business partners regarding regulatory guidelines, such as, RESPA, MDIA, and other items identified while working daily reports or internal mailbox Ensures own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies included but not limited to Dodd Frank, RESPA, Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti‑money laundering policies Performs work that is typically within standard policies and procedures but could include required research Takes appropriate primary action and elevates files with concerns to supervisor or specific departments as appropriate, with analysis and recommendations for next steps May have contact with Customers, third party vendors, or other Employees to exchange or verify information or provide feedback Education & Experience High School Diploma or GED 2-3 years related experience required Knowledge of Company policy and applicable regulations Demonstrated ability to apply standardized sets of parameters to specific problems or files in order to facilitate resolution Strong planning and organizational skills Ability to prioritize activities based on business objectives Strong communication skills both written and verbal Ability to apply techniques to research and uncover questionable information in reviewed work Ability to resolve problems efficiently and tactfully with minimal coaching or direction Title experience preferred Processing experience preferred Underwriting experience preferred Physical Requirements Never: 0% Occasional: 1-33% Frequent: 34-66% Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development From specific career path or looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Commitment to Communities – TD Ready Commitment TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. #J-18808-Ljbffr TD Bank, N.A.