Office Specialist

Office Specialist

The Department of Health and Human Services is seeking a motivated individual to join our Children and Family Services (CFS) Central Registry and fill the role of an Office Specialist. The successful candidate will be a self-starter, detail oriented, have a high personal standard of integrity, and share in our mission of Helping People Live Better Lives. As the Office Specialist on the CFS Central Registry Team, will complete Central Registry background checks, answer phone calls and emails related to the Central Registry portal and processing, and perform tasks that support the program and administration. Other tasks may include completing name changes in our database based on court orders, print and mail Central Registry correspondence, pull information from our database for reports or file requests.

You have the passion; we have the opportunities – let's make a difference for Nebraskans!

Hiring wage for this position $17.642

Work Schedule – Monday – Friday; 8:00 AM – 5:00 PM

Dress Attire – Business Casual

Requirements/Qualifications:

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications: At least one year of customer service experience, experience with NFOCUS, OnBase, and Microsoft Excel, word; Internal and external customer service experience. It is preferred that applicants have a knowledge of Children and Family Services and specifically knowledge related to the Adult and Child abuse and neglect Central Registry.

Knowledge, Skills, and Abilities

Knowledge of: the practices, procedures, and equipment used in secretarial/clerical support operations; record keeping practices and database management; administrative reporting formats; customer service processes and principles; the program-administrative policies and guidelines; specialized processes and terminology associated with assigned work; grammar, punctuation, spelling, and composition for general business and specialized purposes; word and data processing software.

Ability to: communicate in person and by telephone, email, and correspondence to exchange information and ideas; interact effectively with persons of diverse backgrounds; summarize technical data and results of research and tracking activities into reports; prepare, proofread, and correct errors in information, documents, reports; understand and apply instructions and program-administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities; learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned; maintain confidentiality; maintain accurate records and documentation.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.