VP, Customer Experience - End-to-End Journey Leader
New-York-Life
New York Life Direct in Tampa, FL seeks a Corporate Vice President, Customer Experience to lead end-to-end strategy for Insurance Operations. You will integrate insights, quality, fraud, risk, payment processing and retention to improve the customer journey and outcomes.
You will lead a multidisciplinary team, establish governance, drive cross-functional improvements, and balance customer ease with regulatory duties to protect trust and strengthen relationships.
#J-18808-LjbffrVacancy posted 8 hours ago
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