Shelter Operations Manager (Program Specialist)

Position With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. Responsibilities Budgeting, planning and coordinating staffing, equipment, and facility needs. Developing and implementing high‑level, long‑range strategies for reducing shelter population, decreasing length of stay, and increasing outcomes in program areas through advanced subject‑matter expertise, research, and consultation with other industry experts and animal welfare organizations. Designing and implementing disease outbreak prevention and response protocols in coordination with the shelter’s veterinarians based on shelter industry standards. Reviewing non‑medical euthanasia decisions based on behavior, public safety risk, exhaustion of placement options, and other considerations. Developing and implementing policies and procedures related to teams and programs under purview. Planning, coordinating, and administering a project or program with department or city‑wide impact; supervising, training, and evaluating the work of professional, technical and clerical staff. Conferring with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; representing the program in contacts with media, business and civic organizations, other city departments, and various outside public and private agencies. Interpreting new policies, procedures, and regulations, and developing new or amended programs or projects as needed; monitoring program objectives to assure compliance with state and administrative regulations and program guidelines. Conducting studies and surveys, performing research and analysis and preparing recommendations for department management; monitoring and evaluating program effectiveness and outcomes; creating and implementing program policies and procedures; developing guidelines, forms and related documents. Reviewing grant opportunities; compiling and analyzing information for preparation of grants, contracts and agreements; negotiating terms; implementing, monitoring and preparing reports on the conduct and performance of grants. Identifying program, project or system enhancements; selecting and coordinating installation of new and revised programs and systems. Providing exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. Qualifications Knowledge of the principles and practices of public administration and governmental finance, budgeting, and accounting. Knowledge of procurement methods. Knowledge of research techniques, methods and procedures. Knowledge of modern office management practices. Knowledge of program management and administration principles. Technical report writing and methods of analysis. Principles and practices of supervision. Skills: managing multiple tasks and deadlines; customer service, including dealing with people under stress and problem solving; use of computers, computer applications, and software. Ability to effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Ability to supervise and direct professional, technical, and clerical staff. Ability to analyze fiscal problems and make sound policy and procedural recommendations. Ability to make effective presentations to public officials, committees, and outside agencies and to establish and maintain effective working relationships with employees and the general public. Ability to prepare technical and analytic reports and communicate effectively, orally and in writing. Ability to make program or project changes based on analysis of results, new legislation, or departmental changes. Ability to meet multiple deadlines. Experience and Education Experience: Four years of progressively responsible professional‑level administrative experience (preferably in a governmental jurisdiction). Education: A Bachelor’s Degree from an accredited four‑year college or university, with major coursework in business or public administration or a closely related field. Additional qualifying experience may substitute for the required education on a year‑for‑year basis. Note: It is highly desirable the required years of professional‑level experience be attained in a governmental jurisdiction. #J-18808-Ljbffr City of Sacramento