Service Pro / Shift Leader

Job Description

Job Description

As a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others be their best.

RESPONSIBILITIES

• Create positive guest and team member experiences, creating a fun and energetic vibe
• Take guests’ food orders and handle cash and credit transactions
• Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
• Demonstrate knowledge of the brand and menu items
• Follow sanitation and safety procedures including knife handling and kitchen equipment
• Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
• Effectively handle guest concerns and complaints
• Train new employees on station tasks
• Work as a team to prepare the restaurant for each shift
• Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
• Maintains regular and consistent attendance and punctuality
• Manage others through positive communication, teamwork and delegation to complete tasks
• Food, Team Member and Guest Safety
• Cleanliness and maintenance of the restaurant and equipment
• Enforce and follow all company policies and procedures
• Mastery of menu portion and allergens

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent guest service skills required.
• Cash Handling and Managment
• Ability to work in a fast-paced environment for up to 8+ hours per shift.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends and holidays.
• Ability to work with sharp kitchen tools when in a prep position.