Hotel Front Desk Agent

Job Description

Job Description

 

Front Desk Agent

Premium Brand Hotel | New Stanton, PA

Start Your Hospitality Career With Us

We are looking for an energetic, responsible, professional, and personable Front Desk Agent to join our team.

This is more than a Front Desk job. We are looking for someone who wants to build a long-term career in hospitality and grow with the company.

The right person will have a positive personality, enjoy interacting with guests, take responsibility for their work, and be committed to providing exceptional guest service every day .

Professionalism and guest service are paramount in this position. Every interaction with a guest represents our hotel. We expect our Front Desk team to be welcoming, respectful, attentive, well-presented, and professional at all times.

For the right team member, we provide a clear path for growth—from Front Desk Agent to Supervisor and, ultimately, into a management role.

Responsibilities

• Welcome every guest with a warm, professional, and positive attitude
  
  
• Deliver consistently high-quality guest service throughout the guest's stay

• Handle check-ins, check-outs, reservations, room assignments, and guest requests

• Listen carefully to guests and respond to questions and concerns professionally

• Resolve guest issues promptly, respectfully, and with a service-first mindset
  
  
• Process payments and maintain accurate guest and billing information

• Answer phones and respond to guest inquiries in a professional manner

• Coordinate with Housekeeping and Maintenance to ensure guest needs are handled quickly

• Maintain a clean, organized, and professional Front Desk

• Follow hotel procedures for security, cash handling, keys, and guest information

• Communicate clearly and professionally with coworkers and other departments

• Help create a welcoming and positive environment for every guest

What We're Looking For

We are looking for someone who is:

• Energetic, friendly, professional, and personable
  
  
• Genuinely enjoys helping people and creating a positive guest experience

• Understands that exceptional guest service is a priority—not an option
  
  
• Professional in appearance, communication, attitude, and behavior

• Respectful and patient, especially when dealing with difficult situations

• Reliable, responsible, and dependable

• A strong team player who is willing to help wherever needed

• Able to stay calm and professional in a busy environment

• Willing to learn and take ownership of their responsibilities

• Comfortable learning new systems and procedures

• Available to work evenings, weekends, and holidays as needed

• Interested in building a long-term career with the company
  
  

Previous hotel or customer-service experience is preferred, but the right attitude, professionalism, personality, work ethic, and willingness to learn are equally important.

Grow With Us

We believe in promoting from within .

Team members who consistently demonstrate professionalism, exceptional guest service, reliability, leadership, and a willingness to take on additional responsibility will have opportunities to advance.

Front Desk Agent → Front Desk Supervisor → Management

If you are looking for a place where you can learn, grow, take on more responsibility, and build a career—not just collect a paycheck—we want to hear from you.

If you take pride in how you represent yourself, how you treat guests, and the quality of service you provide, apply today.