Call Center Senior Analyst
NTT Data
About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means: • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Work Schedule & Benefits: • Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts) Role Summary: Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling. Key Responsibilities:
• Handle complex and high-value sales calls
• Act as SME and provide floor support to agents
• Coach and mentor team members
• Monitor call quality and provide feedback
• Assist in onboarding and training
• Track team and individual performance
• Handle escalations and critical cases
• Support reporting and dashboards Required Skills: • Strong sales experience (telecom/BPO preferred)
• Excellent communication skills
• Coaching and mentoring ability
• Strong objection handling skills
• Ability to multitask under pressure Eligibility: • 2–5 years in international BPO/sales
• SME/team handling experience preferred
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Call Center Senior Analyst in Croatia vacancy
- ...responsibilities including coaching, SME support, and escalation handling. Key Responsibilities: • Handle complex and high-value sales calls • Act as SME and provide floor support to agents • Coach and mentor team members • Monitor call quality and provide feedback...SeniorWork at officeShift workNight shift
- "Executive Assistant • Minute taking and actions follow up • Exec time & labour and team approvals • Expenses – Exec submission • PO/Invoice administration • Exec travel and accommodation • EA corp card monthly reconciliation • Preparing...Senior
NTT DATA, Inc.
Croatiamore than 2 months ago - ...telecom products/services, and driving revenue through consultative selling. Key Responsibilities: • Make high-volume outbound calls to prospective and existing customers • Promote telecom products (plans, upgrades, bundles, retention offers) • Understand customer...SuggestedWork at officeFlexible hoursShift workNight shift
- ...SOC Analyst Sr Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area. Shifts: 6:00 PM IST to... ...requires 5-8 years hands-on experience within a Security Operations Center. ~ Working knowledge of scripting and query languages (...SeniorLocal areaImmediate startShift work
- ...you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team in Gurugram, Haryāna (IN-HR), India (IN). "Job description: About NTT DATA: With people...SeniorWork at officeRemote workFlexible hoursShift workNight shift
- Proactive Service Desk Analyst to provide first/second -level IT support to end users by handling incidents, service requests, and technical issues. The ideal candidate will have experience using the ServiceNow platform, strong troubleshooting skills, and the ability...Senior
NTT DATA, Inc.
Croatia13 days ago - Seeking an experienced 7.5+ years of Service Desk Team Lead to lead a high-performing team responsible for delivering, supporting, and enhancing ServiceNow solutions. The ideal candidate will have strong technical expertise in the ServiceNow platform, proven leadership...Senior
NTT DATA, Inc.
Croatia11 days ago - In these roles, you will be responsible for: · Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and...Traineeship
$42 per hour
...BSA Analyst – To $42/hr ($500 Hiring Bonus) – Joliet, IL – (Temp-To-Perm) – Job # 3579 Who We Are The Symicor Group is a boutique... ...Schaumburg, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting...Hourly payPermanent employmentTemporary workBank staff$35 per hour
Contract Business Analyst – To $35/hr – Dallas, TX- Not Remote – Job # 3828 Who We Are The Symicor Group is a boutique talent acquisition... ..., IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting...Hourly payContract work- ...intelligent edge, we guide organisations through complex digital decisions. About the role As a Senior SAP Commerce Developer , you will assist Business Analysts and other programmers with application or technical problems. We will count on you to design, develop...SeniorLocal areaImmediate startShift work
Insight
Croatia3 days ago - ...Accurate and timely processing of all capital activities including subscriptions, redemptions, transfers, rollups, capital commitments and calls. Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows. Process incoming and outgoing cash...Senior
- ...for and are in accordance with relevant accounting standards. Accurate and timely processing of all capital activities including calls and distributions, transfers, rollups, capital commitments and calls. Derive pricing for portfolio investments. Updating status reports...Senior
- ...Roles and Responsibilities Serve as a senior technical escalation resource to junior... ...error records, etc, and is a member of an on-call rotation. Adheres to service-wide SLAs... ...ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor...Local areaShift workNight shift
Insight
Croatia15 days ago - ...performance reviews, cost-benefit analyses, and capacity planning. Prepare and present performance reports, dashboards, and insights to senior leadership.Identify and implement continuous improvement initiatives to optimize processes and reduce costs. Drive data analysis...Senior
- Role Description The primary goal is to Perform Account Reconciliation for the client across multiple portfolios Responsibilities · Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions · Identifying...SeniorImmediate start
- "As a Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities...SeniorFull timeMonday to FridayShift workNight shift
- ...to our Anti-Money Laundering policies, KYC Checks and procedures when reviewing all investor transactions. As an Investor Services Analyst, you are required to comply with our department’s rules and regulations designed to stop the practice of generating income through...Senior
- HFA – Sr.Analyst The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications... ...will primarily support your clients through email and/or phone calls ~ Strong customer service skills as you will be communicating...SeniorMonday to FridayShift work
$52 - $56 per hour
...Senior Analytical Scientist - ICP-MS JOB-10047520 Anticipated Start Date September 21, 2026 Location Dallas, TX Type of Employment Contract Employer Info Our client is a world leader in gases, technologies, and services used in...SeniorFull timeContract workTemporary workLocal areaImmediate start$100 per hour
...Senior Controls Engineer - PLC/DCS/SCADA JOB-10047436 Anticipated Start Date September 9, 2026 Location Fremont, CA Type of Employment Contract Employer Info Our client is a world leader in gases, technologies, and services used...SeniorFull timeContract workTemporary workLocal area- ...Architect II- Senior Service Transition Position Count- 2 Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune Shift : US Aligned shift- Night shift as per IST Insight at a Glance ~14,000+ engaged teammates globally...SeniorLocal areaShift workNight shift
- ...Senior AI Implementation Engineer / Associate AI Solutions Architect Location: This is a hybrid opportunity in Delhi NCR, Bangalore... ...AI prototypes, including command-line tools, function-calling solutions, and foundational agentic workflows, to demonstrate value...Local areaImmediate startShift work
- Principal Engineer (Palo Alto XSIAM) Location : This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram, Pune, Trivandrum area. Insight at a Glance ~14,000+ engaged teammates globally with operations in 25 countries across the globe. ~ Received...Local areaImmediate startShift work
- ...Coordinate and review calculation of investor allocations for capital calls and distributions Coordinate and review of partners... ...of payments and other transactions Supervise production analysts, review and signing off the work performed Acting as primary...Senior
- ...Job Description Function Finance Cost Center 1039754052 Location Gurgaon, Haryana - India Region... ...when necessary Comfortable to seek direction or input from seniors Ability to follow processes methodically and thoroughly, and...SeniorWork experience placementFlexible hoursShift work
- ...Coordinate and review calculation of investor allocations for capital calls and distributions Coordinate and review of partners capital... ...of payments and other transactions Supervise production analysts, review and signing off the work performed Acting as primary...Senior
- ...databases. ~ Support the design and implementation of scalable, secure, and high-performing cloud solutions in collaboration with senior engineers and architects. ~ Implement Infrastructure as Code (IaC) using tools such as Terraform, PowerShell, ARM templates,...Local areaImmediate startShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Senior Analyst. Be the first to apply!
