Operations Excellence Manager

General Overview

The Business Unit Operations Excellence Manager has a pivotal role within the BU, reporting to the BU OpEx Director. This position is responsible for supporting two RDOs on all programs, for the coaching and development of the District Managers and for building succession. Each BU will have at least three OpEx Managers.

This role will focus on providing operational leadership in the implementation of new programs, communications, training, P&L reporting and budget management. The OpEx Manager is a generalist, should have strong convenience retail acumen and is expected to be well versed in all NA and BU OpEx initiatives. The BU OpEx Manager will spend at least three days per week in stores with a focus on keeping things easy for our store personnel and winning the customer.


Essential Functions

• Supports RDOs in the coaching, training and development of the DMs
• Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
• Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
• Leads implementation and training of new operations programs
• Supports RDOs and DMs for NTIs, R&Rs, and acquisitions integration
• Acts as the BU communications gatekeeper
• Reviews shrink results and actions on shrink action plans with DMs
• Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
• Reviews audits results and works with RDOs and DMs for coaching and store improvement
• Store supplies & waste management POC with reporting oversight to coach and work within budgets
• Provides analysis of store P&Ls
• Other admin, reporting, and CK360 updates
• Store visits 3 days/week

Core Competencies

• Leadership
• Team player
• Self-directed
• Self-motivated
• Coaching & mentoring
• Training
• Communication skills
• Flexibility & ability to pivot
• Change management
• Problem solving
• Operations & marketing knowledge

Required Qualifications & Skills

• Bachelor's degree in business, or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
• Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility
• Ability to present in meetings and conduct training
• Ability to mentor District Managers and support RDOs
• Ability to supervise and manage the functions related to employees on roll-out teams
• Expertise with Microsoft Outlook, Excel, Power Point and Word preferred

• Ability to travel, to include overnight
• A current valid driver's license is required to operate a company vehicle
• Ability to speak and write in the English language
  • Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Physical Requirements (US only)

The physical requirements described below are examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered that might assist those individuals with disabilities to perform the essential tasks and duties. While performing the duties of this job, the employee is regularly required to sit (possibly for long periods of a time), talk and/or hear. Ability to operate a keyboard and/or a computer mouse is required. The employee frequently is required to use his/her hands to handle or grasp items of varying weight. The employee is occasionally required to stand, walk, and reach with both hands and arms.

Work Environment

This role is full-time and based in the Business Unit office, with the expectation of visiting stores 2-3 days per week. The noise level in the work environment is usually moderate at a normal range. The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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